**Experienced Full Stack Customer Experience Agent – Remote 3rd Shift**

• *Join arenaflex as a vital part of our customer-centric team, working from the comfort of your own home. As a 3rd Shift Customer Experience Agent, you will be the face of our company, providing exceptional service to our customers while ensuring seamless communication between our customers and technicians.**

• *About arenaflex**

arenaflex is a leading provider of innovative solutions in the service industry. Our mission is to deliver exceptional customer experiences through our dedicated team of professionals. We are committed to fostering a culture of excellence, innovation, and teamwork, where our employees can grow and thrive. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and supportive team.

• *Job Summary**

We are seeking an experienced and customer-focused individual to join our team as a 3rd Shift Customer Experience Agent. As a key member of our customer service team, you will be responsible for providing top-notch service to our customers, dispatching calls to our technicians, and performing various administrative duties. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

• *Key Responsibilities**

• Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner
• Initiate outbound phone calls for scheduling of service calls to ensure seamless communication with our customers
• Handle various customer inquiries and requests, providing accurate and efficient solutions
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, utilizing Service Titan software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
• Communicate with technicians regarding availability, expected completion time, and other important details
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Other duties as assigned

• *Qualifications**

• Must live in Illinois
• Must be familiar with the surrounding Chicagoland area
• High school diploma or equivalent (GED)
• Minimum of 3 years relevant work experience in customer service environment
• Previous dispatch experience a plus
• Strong verbal and written communication skills
• Plumbing, Electric & HVAC experience a Plus
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

• *Benefits**

• Medical, Dental & Vision Insurance
• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Company-provided Life Insurance
• Employee discounts on company-provided services
• On-site training facility for continuous employee development
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement

• *Work Environment and Company Culture**

As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. Our company culture is built on the principles of excellence, innovation, and teamwork. We are committed to fostering a culture where our employees can grow and thrive, and we offer a range of benefits and opportunities to support your career development.

• *Compensation and Perks**

• Competitive salary
• Opportunity to work from home
• Flexible scheduling
• Comprehensive benefits package
• Paid time off and holidays
• Tuition reimbursement
• Employee discounts on company-provided services

• *How to Apply**

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

• *About arenaflex**

arenaflex is an equal opportunities employer, committed to diversity and inclusion in the workplace. We are proud to offer a range of benefits and opportunities to support the career development of our employees, and we are committed to fostering a culture of excellence, innovation, and teamwork.

• *Join arenaflex today and become a vital part of our success story!**