**Experienced Full Stack Cloud Support Engineer – Azure Customer Experience Engineering**

At arenaflex, we're on a mission to empower everyone and every organization around the world to achieve more. As a Senior Customer Experience Engineer in our Azure Customer Experience Engineering team, you'll be part of a global organization that provides customer-centric support with an engineering mindset. We're passionate about cloud computing and believe that good support is essential to good customer service.

• *Join Our Team of Cloud Computing Experts**

We're looking for experienced professionals who are passionate about cloud computing and love solving the toughest problems. As a Senior Customer Experience Engineer, you'll be the primary support and engineering representative responsible for our customers' Azure support experience, resolving complex critical issues, and supporting customer projects keys on Azure. You'll also act as the customer spokesperson in Azure to resolve issues and support critical platform development/support needs for customers.

• *About arenaflex**

arenaflex is a global leader in cloud computing, and our Azure Customer Experience Engineering team is at the forefront of providing exceptional support to our customers. We're a team of passionate professionals who are dedicated to turning Azure customers into fans with technical support of world-class quality. Our mission is to empower everyone and every organization around the world to achieve more, and we're committed to creating a culture of inclusion where everyone can succeed at work and beyond.

• *Responsibilities**

As a Senior Customer Experience Engineer, you'll be responsible for:

• Using engineering tools, customer support, and direct customer feedback to identify and report product defects/signs, defective equipment, or customer merchandise issues.
• Tracking customer issues, working with customers and partners to understand issues, notifying them of active events, and communicating progress and next steps to customers.
• Facilitating or investigating and resolving issues using diagnostics with minimal guidance.
• Collecting customer and partner feedback to learn more about product usage and identify features, knowledge gaps, and key performance indicators (KPIs) of current products.
• Improving products by implementing new features/tools with minimal guidance.
• Helping customers and partners stay up-to-date on best practices by sharing content through various forums.
• Identifying content enhancements or troubleshooting guides and implementing automation of complex solutions for your team.
• Identifying and implementing potential development opportunities in products and business processes (e.g., shadowing, training) for growth and development and demonstrating the ability/skills to resolve customer issues.

• *Customer Solution Lifecycle Management**

As a Senior Customer Experience Engineer, you'll also be responsible for:

• Performing health checks to ensure that the customer's environment (e.g., products, services, features) is correctly configured and configured for deployment.
• Providing customers with guidance on how to understand and use new text with minimal guidance.
• Serving as a liaison between the engineering team and customers throughout the solution lifecycle with minimal guidance.
• Performing reviews on new deployments with minimal guidance to identify differences.
• Administrative support provides customers with guidance on configuring and troubleshooting Microsoft platforms.
• Working with customers to understand their business and availability requirements and helping them develop guidance to meet their deployment requirements.
• Serves as a point of connection and resolves customer issues by escalating specific customer issues to the appropriate team.
• Communicating progress and managing stakeholders on progress.
• Managing escalation of customer issues to support or teamwork with some oversight.

• *Relationship/Knowledge Management**

As a Senior Customer Experience Engineer, you'll also be responsible for:

• Collaborating with product and sales teams on customer experience.
• Understanding and identifying the differences between customer and product constraints.
• Providing detailed information on customer product awareness and usage for products and business groups.
• Serving as the voice of the customer (VOC) with minimal supervision, advising product and sales teams on customer experience and usage.
• Collaborating with other teams (such as service managers, software engineers, product team, customer support [CSS]) with minimal guidance to review, eliminate, and resolve issues and use cases/problems.
• Communicating customer progress, including issues, to stakeholders.
• Partnering independently with internal technical teams to update problem-solving resources.
• Collaborating with product and sales teams to resolve customer issues with limited guidance.

• *Eligibility**

To be eligible for this role, you must have:

• A bachelor's degree in engineering, computer science, or a related field and at least 4 years of experience in the software industry or equivalent knowledge.
• Candidates must be able to comply with arenaflex, customer, and/or government security regulations.
• These requirements include but are not limited to, security checks such as:
+ Microsoft Cloud Background Check: This position requires passing a Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
• Additional traits/qualifications:
+ Bachelor's degree in engineering, computer science, or a related field and 8+ years of experience in software engineering.+ OR Master's degree in engineering or related field and at least 3 years of experience in technology-related software or equivalent knowledge.+ Over 2 years of customer service.+ Excellent communication skills: ability to empathize with customers and convey their trust. Ability to explain technical issues to a broad audience.+ You can prioritize and advocate for your customers' needs through the appropriate channels. Take ownership and work to resolve problems.+ Skills: some understanding of cloud computing technologies. Possibly demonstrate excellence in one or more of the following areas:
• Core Iaas: Compute, Storage, Networking, Availability
• Data and Big Data Platform: SQL Server, Azure SQL DB, Hdinsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory/Data Brick
• Azure Paas Services: Redis Cache, Service Bus, Event Hub, Cloud Services, IoT Suite, Mobile Apps, etc.
• Certificates and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. Cosmos DB, Azure Kubernetes Service
• Experience using one or more automation languages (Powershell, Python, C#, Open Source).

• *Benefits**

As an arenaflex employee, you'll enjoy a range of benefits, including:

• Health insurance: general medical, dental, and riders.
• Mental health support: access to mental health resources and services for employees.
• Health services: health and wellness services, including fitness centers and health promotion.
• 401(K) plan: employees can contribute to a 401(K) retirement plan with a company match.
• Bonus: many employees receive bonuses or bonuses as part of their compensation.
• Holidays and holidays: we offer paid time off on weekends and holidays.
• Sick leave: paid leave for personal or family medical needs.
• Parental leave: the right to leave your parents is exciting for new parents.
• Remote desktop: arenaflex has a history of providing flexibility for remote work, which can vary depending on the team and role.
• Flexible work hours: many positions offer flexible work hours.
• Training and development: access to training and development resources to improve your skills and career development.
• Tuition reimbursement: supports continuing education and degree programs.
• Employee discounts: discounts on arenaflex products and services, including software and hardware.
• Employee assistance program (EAP): confidential counseling and support services for employees and their families.
• Diversity and inclusion initiatives: arenaflex emphasizes diversity and inclusion and offers many programs and resources to support these initiatives.
• Employee network: arenaflex has employee networks and groups that connect employees with common interests and backgrounds.
• Household items: arenaflex has facilities such as cafeterias, fitness centers, and playgrounds in many schools.
• Charitable opportunities: arenaflex encourages its employees to participate in philanthropic activities and community service, and often competes for employee donations.

• *How to Apply**

If you're passionate about cloud computing and love solving the toughest problems, we want to hear from you! Apply now to join our team of experienced professionals who are dedicated to providing exceptional support to our customers.