**Experienced Finance & Billing Customer Service Representative – Remote Opportunity at arenaflex**

• *Job Summary:**

Are you a customer service professional with a passion for finance and billing? Do you thrive in a fast-paced, phone-based environment where no two calls are ever the same? Look no further than arenaflex, the global leader in dental management, analytics, communication, and marketing software. As a Finance & Billing Customer Service Representative, you will be the face of our company, providing top-notch service to our customers while resolving complex financial issues with ease. If you're a team player with excellent communication skills and a knack for problem-solving, we want to hear from you!

• *About arenaflex:**

arenaflex is a dynamic and innovative company that's revolutionizing the dental industry with our cutting-edge software solutions. Our products and services work together seamlessly to provide users with a seamless and integrated experience. We're proud to be a leader in our field, and we're committed to creating a supportive, diverse, and inclusive workforce that thrives on innovation, teamwork, and work-life balance.

• *Job Responsibilities:**

As a Finance & Billing Customer Service Representative, you will be responsible for:

• Responding to incoming calls and emails from customers with billing and finance-related questions, providing accurate and timely resolutions
• Managing and resolving escalated financial issues, including billing discrepancies, payment disputes, credits, and refunds
• Serving as a point of contact for financial inquiries, ensuring full ownership of the issue through to resolution
• Documenting all financial-related customer interactions in Salesforce to ensure accurate records of account history
• Monitoring and responding to the Billing inbox promptly, creating and managing cases to ensure clear documentation and follow-up
• Collaborating cross-functionally with internal departments such as Accounting, Sales, Customer Experience, etc. to provide coordinated support
• Assisting in processing financial adjustments, credits, and compensation in accordance with company policy
• Contributing to onboarding and knowledge-sharing for new Finance & Billing CSRs
• Participating in special projects and initiatives related to the department
• Adhering to financial compliance guidelines and ensuring data accuracy in all transactions

• *Requirements:**

• High school diploma or equivalent; training or coursework in accounting or finance is a plus
• 2 or more years in finance, billing, or a customer service role
• Knowledge of financial systems such as Great Plains, NetSuite, and/or Salesforce
• Basic understanding of accounting principles and billing workflows
• Ability to work on the phone 100% of the time
• Excellent time management skills with a focus on accuracy and attention to detail
• Clear, professional communication skills
• Strong customer service and problem-solving abilities
• Effective multitasker, both independent and team-oriented

• *Preferred Qualifications:**

• Experience with Salesforce or similar CRM systems
• Knowledge of dental management software and industry-specific billing processes
• Certification in customer service or a related field
• Bilingual or multilingual skills

• *Work Environment:**

• This is a remote position within the United States, requiring a dedicated home workspace with minimal distractions
• The shift for this position is 9:30 AM to 6:00 PM Mountain Time, Monday - Friday
• Travel is typically less than 10%, with occasional meetings and training sessions

• *Compensation and Benefits:**

• Competitive starting base salary range of $15.75 - $18.00 per hour, depending on experience
• Excellent benefits package, including:
+ Medical, Dental, and Vision Coverage+ 401K Plan with Company Match+ Paid Time Off (PTO)+ Sick Leave (if applicable)+ Paid Parental Leave+ Short Term Disability+ Income Protection+ Work Life Assistance Program+ Health Savings and Flexible Spending Accounts+ Education Benefits+ Worldwide Scholarship Program+ Volunteer Opportunities

• *Why Join arenaflex?**

• Be part of a dynamic and innovative company that's revolutionizing the dental industry
• Enjoy a supportive, diverse, and inclusive work environment that values innovation, teamwork, and work-life balance
• Develop your skills and career with ongoing training and professional development opportunities
• Contribute to a company that's committed to making a positive impact in the world

• *How to Apply:**

If you're a motivated and customer-focused individual with a passion for finance and billing, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the arenaflex team!