**Experienced eCommerce Specialist - Video Chat, DC (Tampa, FL) – Bench-Full Time – arenaflex Store**

Are you passionate about delivering exceptional Guest Service and making a meaningful impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join the arenaflex team as an eCommerce Specialist - Video Chat in our Tampa, Florida location.

As an eCommerce Specialist - Video Chat, you will play a vital role in assisting Guests with disabilities by providing support and guidance on our various accessibility services. You will be the face of arenaflex, delivering a world-class experience through video and phone calls, while also handling multiple chat interactions and computer applications with ease. Your ability to empathize, communicate effectively, and maintain integrity in high-pressure situations will make you an invaluable asset to our team.

• *About arenaflex**

arenaflex is a leading innovator in the industry, dedicated to creating immersive experiences that captivate and inspire our Guests. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and passionate team members who strive to exceed expectations every day. As an eCommerce Specialist - Video Chat, you will be part of a dynamic team that is shaping the future of Guest Service and accessibility.

• *Responsibilities**

As an eCommerce Specialist - Video Chat, your key responsibilities will include:

• Proactively answering Guest accessibility-related questions and making recommendations to improve support
• Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications
• Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs
• Maintaining integrity during intensified interactions and difficult conversations, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
• Meeting required departmental metric expectations and efficiency goals when handling Guest accounts
• Completing all required Company training and compliance courses
• Being flexible with work schedule, including overtime, weekends, and holidays

• *Basic Qualifications**

To succeed in this role, you will need:

• Sales and Service Experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services
• Technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
• Written, verbal, and interpersonal communication skills
• Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation

• *Preferred Qualifications**

While not required, the following qualifications will make you an even stronger candidate:

• Previous experience working with individuals with disabilities or accessibility needs
• Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities
• Sales and closing skills when overcoming objections
• Bilingual
• Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya

• *Additional Information**

arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence.

We are committed to creating a business environment where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world.

• *What We Offer**

As an eCommerce Specialist - Video Chat, you will enjoy:

• Competitive hourly rate of $18.90/hour
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive training and support
• Flexible scheduling, including overtime, weekends, and holidays
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to exclusive arenaflex events and experiences

• *How to Apply**

If you are passionate about delivering exceptional Guest Service and making a meaningful impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application.

• *Join the arenaflex Team**

As an eCommerce Specialist - Video Chat, you will be part of a dynamic team that is shaping the future of Guest Service and accessibility. We are committed to creating a world-class experience for our Guests, and we need talented individuals like you to help us achieve our vision. Apply now and join the arenaflex team!