**Experienced Desktop Support Specialist – IT Operations Support at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading innovator in the industry, we're constantly pushing the boundaries of what's possible. We're now seeking an experienced Desktop Support Specialist to join our dynamic team, where you'll play a vital role in ensuring the smooth operation of our IT systems and delivering top-notch support to our customers.

• *About arenaflex**

arenaflex is a forward-thinking organization that's passionate about harnessing the power of technology to drive innovation and growth. Our team is comprised of talented individuals who share a common goal: to create a better future for our customers, employees, and the communities we serve. With a strong focus on collaboration, creativity, and continuous learning, we're committed to fostering a culture that's inclusive, supportive, and empowering.

• *Your Role**

As a Desktop Support Specialist at arenaflex, you'll be responsible for providing high-performance operations support in a fast-paced, dynamic environment. You'll work closely with our team to troubleshoot, diagnose, and resolve technical issues related to Windows, SCCM, Centos Linux, MAC OSX, MS Office, email, network connections, and hardware/peripherals IT systems. Your primary objective will be to deliver exceptional customer service, ensuring that our customers receive timely, professional, and courteous support.

• *Key Responsibilities**

• Efficient setup and configuration of software, as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment.
• Manage end-user expectations and system troubles using technical and customer service skills.
• Control the fundamentals of IT security protocol (account management, etc.).
• In association with manufacturing engineers, set up and configure software, as well as troubleshoot and restore malfunctioning software in the computer environment.
• Administer mail structures, device installation and configuration, printing structures, set up of third-party software.
• Set up and improve PC structures in a networked environment with minimal user interruption.
• Properly integrate devices, including printers, scanners, and digitizing capsules, with Linux, Macintosh, and Windows systems.
• Examine current strategies, identify areas for improvement, and advise viable solutions.
• Actively participate in ongoing technology introduction, improvement discussions, and projects in both an individual and institutional setting.
• Control break-restoration expectations with staff and communicate adjustments accordingly.
• Study and recommend hardware and software solutions as needed.
• Troubleshoot and repair, or set up for repair of defective computer equipment.
• Successfully communicate problem resolutions and initiatives in progress to concerned parties on a timely basis.
• Identify and advise solutions to technical problems as needed.
• Record and communicate machine guide issues with end-users, IT team members, and management.
• Carry out special projects as needed.

• *Essential Qualifications**

• Degree or Bachelor's degree in Computer Technology or equivalent, or years of desktop support experience in a fast-paced production environment.
• Strong understanding of technology and the role of the patron in relation to the larger IT infrastructure.
• Strong skills in Linux running structures (Centos broadly speaking). Command line experience required. Remote control and scripting experience beneficial.
• Windows 7 or 10 operating systems experience a plus.
• Experience helping 3-D artists and software developers or working in a creative environment a plus.
• Able to communicate in a professional and pleasant way with co-workers.
• Excellent technical, verbal, and written skills.
• Self-starter, active, strong organizational skills, and ability to prioritize workload.
• Team player that strives to maximize team/department performance.
• Element-oriented and able to handle a variety of tasks in a flexible way.
• Able to manage time successfully, triage, and prioritize based on manufacturing needs.
• Able to lift 22kgs on a regular basis.
• Must be willing to participate in a rotating on-call schedule.

• *Preferred Qualifications**

• Experience working in a fast-paced, dynamic environment.
• Strong knowledge of IT security protocols and procedures.
• Familiarity with industry-standard software and hardware.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.

• *What We Offer**

At arenaflex, we're committed to providing a comprehensive benefits package that includes:

• Competitive salary and bonus structure
• Comprehensive health insurance and wellness programs
• Retirement savings plan with company match
• Paid time off and holidays
• Professional development opportunities and training programs
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

• *How to Apply**

If you're a motivated and experienced Desktop Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity.