**Experienced Customer Support Executive – Latin America Operations**

At arenaflex, we're a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning a global presence with 20+ offices in London, New York, Dubai, and Southeast Asia. Our 250+ multinational team is dedicated to providing exceptional services to our clients. We're now seeking an experienced Customer Support Executive to join our Latin America operations team.

• *About arenaflex**

arenaflex was established in 2015 primarily as an institutional liquidity provider. Since then, we've grown into a leading global Fintech group, with a strong presence in the Latin America region. Our commitment to innovation, customer satisfaction, and regulatory compliance has earned us a reputation as a trusted partner in the financial industry. As a Customer Support Executive at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional services to our clients.

• *Responsibilities**

As a Customer Support Executive, you'll play a critical role in ensuring the smooth operation of our Latin America operations. Your key responsibilities will include:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions to enhance operational efficiency and effectiveness.
• Coordinating with the risk department on leverage changing requests, escalated trading issues, and other complex situations.
• Communicating with team leaders and sales teams on a regular basis to perform specific IB requests, re-organize network structures, and address client concerns.
• Liaising with technology providers to resolve disputes and ensure seamless system integration.
• Cross-checking with payment service providers on funding issues and ensuring timely resolution.
• Managing internal ticketing systems to track and resolve client feedback and issues within the department.
• Performing financial checks on transactions and transfers within the system to ensure accuracy and compliance.
• Collecting and analyzing information on technical complaints to identify areas for improvement.

• *Performing KYC Validation and Client Onboarding**

As a Customer Support Executive, you'll also be responsible for performing KYC (Know Your Customer) validation and ensuring the smooth onboarding of new clients. This will involve:

• Conducting thorough KYC checks to verify client identities and ensure compliance with regulatory requirements.
• Opening, amending, reviewing, and exiting clients according to established policies and procedures.
• Ensuring accurate and timely completion of client onboarding processes.

• *Continuous Improvement and Process Enhancement**

We're committed to continuous improvement and process enhancement at arenaflex. As a Customer Support Executive, you'll contribute to this effort by:

• Identifying areas for improvement in our operational processes and developing solutions to enhance efficiency and effectiveness.
• Collaborating with the risk department and other teams to implement process improvements and ensure regulatory compliance.

• *Requirements**

To succeed as a Customer Support Executive at arenaflex, you'll need:

• A bachelor's degree in business or a related field.
• A minimum of 5 years of experience in business analysis or a related field in Brokerage Backoffice.
• Exceptional analytical and conceptual thinking skills.
• Advanced technical skills, including attention to detail, analytical thinking, and experience creating detailed reports and presentations.
• Competency in Microsoft applications, including Word, Excel, and Outlook.
• A track record of following through on commitments and excellent planning, organizational, and time management skills.
• Experience in a stock-broking business, in either IT or back office operations, would be a significant advantage.

• *Skills and Competencies**

To excel as a Customer Support Executive at arenaflex, you'll need to possess:

• Excellent communication and interpersonal skills to effectively interact with clients, team members, and stakeholders.
• Strong analytical and problem-solving skills to identify and resolve complex issues.
• Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
• Strong attention to detail and accuracy in financial transactions and reporting.
• Ability to adapt to changing priorities and regulatory requirements.
• Strong teamwork and collaboration skills to work effectively with cross-functional teams.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to the growth and development of our employees. As a Customer Support Executive, you'll have opportunities to:

• Develop your skills and expertise in customer support, business analysis, and process improvement.
• Collaborate with experienced professionals and thought leaders in the financial industry.
• Participate in training and development programs to enhance your knowledge and skills.
• Take on additional responsibilities and contribute to the growth and success of our organization.

• *Work Environment and Company Culture**

arenaflex is a dynamic and inclusive workplace that values diversity, innovation, and customer satisfaction. As a Customer Support Executive, you'll be part of a team that's passionate about delivering exceptional services to our clients. Our work environment is:

• Collaborative and supportive, with a focus on teamwork and open communication.
• Fast-paced and dynamic, with a focus on innovation and continuous improvement.
• Inclusive and diverse, with a commitment to equal opportunities and respect for all employees.

• *Compensation, Perks, and Benefits**

As a Customer Support Executive at arenaflex, you'll enjoy:

• Competitive remuneration, commissions, and bonuses based on performance.
• Medical benefits, dental/optical benefits, and gym memberships.
• Opportunities for career growth and professional development.
• A dynamic and inclusive work environment that values diversity and innovation.

• *Conclusion**

If you're a motivated and experienced professional looking for a challenging and rewarding role in customer support, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Support Executive, you'll have the chance to make a real impact on our organization and contribute to the growth and success of our Latin America operations. Apply now to join our team and take the first step towards a rewarding career at arenaflex.