**Experienced Customer Support Consultant – Native Japanese Speaker – Full Remote Opportunity**

Are you passionate about delivering exceptional customer experiences and working with cutting-edge technology? Do you have a flair for languages and a knack for building strong relationships? If so, we invite you to join arenaflex, a leading provider of Support-as-a-Service, as a Customer Support Consultant. In this role, you'll have the opportunity to thrive in a multicultural and multilingual environment, working from the comfort of your own home office.

• *About arenaflex**

arenaflex is a multinational company that has been revolutionizing the customer support industry since 2010. With 8 hubs around the world and a presence in over 30 countries, we've established ourselves as a global leader in premium outsourced customer support. Our mission is to provide secure, technical, and customer-centric services to tech companies, empowering them to deliver exceptional experiences to their customers.

• *What We Offer**

At arenaflex, we believe in treating our team members like our clients. We surround them with unlimited care, an individual approach, and a wholesome positive experience. Our team is diverse, and we welcome people from various backgrounds and experiences. As a Customer Support Consultant, you'll enjoy:

• **Flexible schedule**: Work from the comfort of your own home office, with a schedule that suits your needs.
• **Opportunity to work fully remotely**: Enjoy the freedom to work from anywhere, at any time.
• **Inclusive international environment**: Collaborate with colleagues from diverse backgrounds and cultures.
• **Compensation in USD**: Receive a competitive salary in US dollars.
• **Good bonuses for referring friends**: Share the opportunity with your network and earn rewards.
• **Paid intensive training and probation**: Develop your skills and knowledge with comprehensive training and support.
• **Work-life balance**: Enjoy a healthy balance between work and personal life.
• **Responsive management**: Our management team is committed to your growth and long-lasting cooperation.
• **Greenhouse conditions for self-development**: Pursue your passions and interests with our support.

• *Responsibilities**

As a Customer Support Consultant, you'll be responsible for:

• **Providing exceptional customer support**: Deliver top-notch support via chats, emails, and other communication channels.
• **Building positive and long-lasting relationships**: Foster strong relationships with customers, understanding their needs and concerns.
• **Meeting team KPIs**: Achieve and exceed performance targets, ensuring high-quality support.
• **Staying up-to-date with cutting-edge technology**: Continuously update your knowledge of the latest technology and trends.
• **Securing sensitive customer information**: Handle customer data with care, ensuring confidentiality and security.
• **Applying customer happiness practices**: Implement best practices to ensure customer satisfaction and loyalty.
• **Maintaining product knowledge**: Stay informed about our clients' products and services.
• **Communicating with developers and other departments**: Collaborate with internal teams to resolve issues and improve support.

• *Requirements**

To succeed in this role, you'll need:

• **Native Japanese and English communication skills**: Fluency in both languages is essential for effective communication with customers and colleagues.
• **At least 6 months of experience in a customer support role**: Proven experience in customer support is necessary to excel in this position.
• **Experience with cryptocurrency platforms**: Familiarity with cryptocurrency platforms is a plus, but not required.
• **Analytical and research skills**: Strong analytical and research skills are essential for resolving complex customer issues.
• **Positive and responsible attitude**: A positive and responsible attitude is crucial for delivering exceptional customer experiences.
• **Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)**: Ensure you have a reliable device and internet connection to perform your duties.

• *Nice to Have**

• **Experience with CRM systems**: Familiarity with CRM systems is a plus, but not required.

• *Join Our Team**

If you're passionate about delivering exceptional customer experiences and working with cutting-edge technology, we invite you to join arenaflex as a Customer Support Consultant. Apply now and take the first step towards a rewarding career with a global leader in Support-as-a-Service.

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