**Experienced Customer Service Support Representative – Outbound Lab Support at arenaflex**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, innovative environment? Do you have a strong background in customer service and a desire to make a real difference in the lives of patients, healthcare professionals, and internal customers? If so, we encourage you to apply for the Customer Service Support Representative – Outbound Lab Support role at arenaflex.

• *About arenaflex**

arenaflex is a leading healthcare company that is committed to delivering high-quality diagnostic and clinical services to patients and healthcare professionals. Our team of dedicated professionals is passionate about making a positive impact on people's lives, and we are seeking like-minded individuals to join our Outbound Lab Support team.

• *Job Summary**

As a Customer Service Support Representative – Outbound Lab Support at arenaflex, you will play a critical role in ensuring that our customers receive exceptional service and support. You will work closely with physician offices, hospital laboratories, patients, and internal customers to resolve routine customer requests, provide product education, and ensure a world-class customer experience.

• *Responsibilities**

• Act as a liaison between arenaflex, the customer base, and patients to resolve routine customer requests and provide exceptional service
• Resolve customer inquiries and issues via inbound, outbound calls, or the Internet in a courteous, friendly, and professional manner
• Inquire, clarify, and confirm customer requirements and understanding of the solution to ensure accurate and timely resolution
• Provide additional customer education and information as needed to ensure customer satisfaction
• Qualify and establish inbound new customers requesting arenaflex's products and services
• Work in multiple databases to research complex issues and questions to provide accurate and timely resolution
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies to ensure compliance with regulatory requirements
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance

• *Requirements**

• High School Diploma or GED equivalent required
• Associate's or Bachelor's degree highly desired
• Previous experience in a customer service role desired
• Experience working in a contact center/call center environment is a plus
• Prior healthcare industry experience, such as a physician's office, medical laboratory, or hospital, is required
• Knowledge of Microsoft Office suite, particularly Excel, is required
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities required
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Bilingual in English and Spanish highly desirable

• *What We Offer**

• Competitive hourly rate of $15.00 - $25.00 per hour worked
• Opportunity to work in a dynamic, innovative environment with a team of dedicated professionals
• Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off (PTO), flexible time off (FTO), commissions, and company bonus where applicable
• Career growth opportunities and continual development in a rapidly evolving industry
• Flexible work schedule, with the option to work remotely
• Recognition and rewards for outstanding performance and contributions to the team

• *Work Schedule**

• Your planned work schedule will be Tuesday - Saturday; 9:00a.m. - 5:30p.m.
• The hours may change/vary based on business need and/or the request(s) of your supervisor or management
• During the initial training period of up to three months, the schedule will be Monday - Friday
• EASTERN TIME ZONE

• *Work Location**

• Remote work arrangement, with the option to work from home or a designated remote work location

• *How to Apply**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for the Customer Service Support Representative – Outbound Lab Support role at arenaflex. Please submit your application through our online portal, and we will review your qualifications and experience.

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer and is committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications of the individual. We encourage all qualified candidates to apply.

• *Accessibility**

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