**Experienced Customer Service Specialist – Opportunity for Remote Work with arenaflex**

At arenaflex, we're committed to providing exceptional customer experiences that exceed our customers' expectations. As a Customer Service Specialist, you'll play a vital role in delivering top-notch service to our customers, helping them navigate our products and services, and ensuring their satisfaction with every interaction. If you're passionate about customer service, enjoy working in a fast-paced environment, and are eager to learn and grow with our company, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative solutions for a sustainable future. Our mission is to empower individuals and businesses to make a positive impact on the environment by providing 100% renewable electricity, installing heat pumps, and supporting customers in generating and storing their own power. We're committed to being fair, straightforward, focused, and inclusive in everything we do.

• *Job Summary**

As a Customer Service Specialist, you'll be working remotely, taking calls and answering emails from customers who use and/or generate renewable energy at home. You'll be responsible for providing exceptional end-to-end service, resolving customer queries, and promoting our digital services to help customers manage their accounts in a more self-sufficient way. You'll work closely with our team to ensure customer satisfaction, maintain and grow our Trust Pilot rating, and contribute to the success of our company.

• *Key Responsibilities**

• Take calls and answer emails from customers, providing exceptional service and resolving their queries in a timely and professional manner
• Work on technical tasks to proactively keep accounts healthy, such as resolving billing issues for customers
• Support customers with a variety of queries, including taking meter readings, understanding bills and energy use, technical queries, and complaints
• Promote our digital services, such as Smart meters, to help customers manage their accounts in a more self-sufficient way
• Maintain and grow our Trust Pilot rating by delivering quality customer service and exceeding targets
• Work closely with our team to ensure customer satisfaction and contribute to the success of our company

• *What You'll Need to Succeed**

• Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
• High resilience and ability to deal with customer queries where you may not know the answer
• Determined and proactive approach, with a strong desire to solve complex problems and exceed targets
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work in a fast-paced environment, with a high level of energy and enthusiasm

• *Training and Development**

• 16-week training program to support you in becoming successful in your role
• Peer mentor for day-to-day support and guidance
• Opportunities to develop a specialism in key technical areas of your role
• Annual £500 development allowance to spend on your chosen development area
• Opportunities to join our Good Career Programme, opening up a network of like-minded people looking to progress their careers and provide an opportunity to learn about all areas of arenaflex

• *Career Growth Opportunities**

• Multiple examples of our Specialists progressing to roles such as Team leadership, Leadership in Customer Service, Specialising in Billing, Metering, Smart Export, Feed-in Tariff, Complaints, Business, PPA and Sales, Trading Team, Talent Acquisition/HR, Quality Assurance, IT Support/Development, Product & Propositions, Marketing/Communications
• Clear salary increase stages that align with your development, reaching up to £28,500
• Company bonus and team performance-based incentive, with the opportunity to earn an extra £1000 per year after probation

• *Benefits**

• Competitive salary, starting at £25,500, with the opportunity to earn up to £28,500 as you progress within the team
• Great allowances for hybrid working, including £500 work from home allowance, £500 travel allowance, and £500 annual development allowance
• 5% annual bonus, company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business
• 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays
• Ethical Pension with Aviva, with employer-matched contributions up to 7.5% of your base salary

• *Work Environment and Culture**

• Remote working environment, with the opportunity to work from home and maintain a healthy work-life balance
• Supportive team culture, with a focus on collaboration, innovation, and continuous learning
• Opportunities to contribute to the success of our company and make a positive impact on the environment

• *How to Apply**

If you're passionate about customer service, enjoy working in a fast-paced environment, and are eager to learn and grow with our company, we want to hear from you! Apply now to join our team as a Customer Service Specialist and start your journey with arenaflex today!