**Experienced Customer Service Specialist I – Healthcare Revenue Cycle Support**

At arenaflex, we are dedicated to delivering exceptional customer service and administrative support to our esteemed clients, including ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. As a Customer Service Specialist I, you will play a vital role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices, ensuring seamless communication and efficient resolution of patient balances and billing inquiries.

• *About arenaflex**

arenaflex is a leading provider of administrative and clinical support staff for top healthcare providers. Our team is committed to fostering a productive and inclusive work environment, where employees can grow and thrive in their careers. With a focus on delivering exceptional customer service, we strive to build long-lasting relationships with our clients and their patients.

• *Job Summary**

As a Customer Service Specialist I, you will be responsible for handling a high volume of calls, performing work in a timely manner, and providing professional and courteous behavior at all times during patient and/or client interaction. Your primary responsibilities will include:

• Handling large volumes of calls and performing work in a timely manner
• Attempting to collect full payment from patients or guarantors in a professional and courteous manner
• Establishing payment arrangements per guidelines and documenting terms in the billing system
• Applying payments collected over the phone to each date of service
• Handling customer inquiries, disputes, and complaints, and escalating contentious complaints to a supervisor or higher management
• Obtaining all insurance, demographic, and guarantor information and updating patient profiles as well as billing third-party payers as appropriate
• Clearly documenting in the system a summary of work and follow-up steps after each call

• *Key Responsibilities**

• Handle a high volume of calls and perform work in a timely manner
• Collect payments from patients or guarantors in a professional and courteous manner
• Establish payment arrangements per guidelines and document terms in the billing system
• Apply payments collected over the phone to each date of service
• Handle customer inquiries, disputes, and complaints
• Escalate contentious complaints to a supervisor or higher management
• Obtain and update patient and guarantor information
• Bill third-party payers as appropriate
• Document all work and follow-up steps in the system

• *Essential Qualifications**

• High school graduate or GED certificate
• A minimum of 6 months' experience in a physician billing or third-party payer environment
• Understanding of contracts, insurance benefits, exclusions, and other billing requirements
• Knowledge of claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
• Ability to understand and navigate the payer adjudication process
• Experience with patient financial and practice management systems, preferably Epic and/or other electronic billing systems

• *Preferred Qualifications**

• Previous call center/claims experience
• Previous experience in an academic healthcare setting
• Knowledge of medical terminology

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple priorities
• Strong problem-solving and analytical skills
• Ability to navigate complex billing systems and regulations
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team

• *Career Growth Opportunities and Learning Benefits**

As a Customer Service Specialist I at arenaflex, you will have the opportunity to grow and develop your skills and knowledge in a dynamic and supportive environment. We offer:

• A comprehensive training program to ensure your success in the role
• Opportunities for professional development and career advancement
• A collaborative and inclusive work environment
• A competitive salary and benefits package

• *Work Environment and Company Culture**

arenaflex is committed to providing a productive and inclusive work environment, where employees can grow and thrive in their careers. Our company culture values:

• Excellent customer service and communication
• Collaboration and teamwork
• Continuous learning and professional development
• Diversity and inclusion
• Work-life balance

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive salary and benefits package, including:

• Hourly rate ranges: $21.63 - $26.44
• Comprehensive benefits package, including healthcare and paid time off
• Opportunities for professional development and career advancement
• A collaborative and inclusive work environment

• *How to Apply**

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We are committed to fostering a diverse and inclusive work environment, where employees can grow and thrive in their careers.