**Experienced Customer Service Representative-Retention – Remote Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Customer Service Representative-Retention to join our team. As a key player in our customer-facing operations, you'll have the opportunity to make a real impact on our customers' lives and help drive business growth.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. With a strong commitment to customer satisfaction and a passion for excellence, we're dedicated to delivering exceptional experiences that exceed our customers' expectations.

• *The Role**

As a Customer Service Representative-Retention, you'll be the face of arenaflex, working closely with customers to resolve their queries, address their concerns, and provide personalized solutions to meet their needs. This is a hybrid role that requires you to work from our center 3-4 days a week and remotely from home 1-2 days a week. You'll be utilizing a range of tools and systems, including telephone, email, e-care, correspondence, TTY, and online chat, to provide seamless support to our customers.

• *Key Responsibilities**

• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
• Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements
• Assist customers with products and services, including laptop connect services, air cards, USB devices, initial setup, and configuration of arenaflex-provided software and applications
• Proactively engage T3 support (network and IT) to address and resolve issues
• Remain proficient in all billing, rate plan, and feature matters
• Coordinate with all sales channels for retention efforts on our existing customer base
• May sell products and services offered by arenaflex
• Exhibit in-depth knowledge of all products, services, rate plans, feature bundles, and offers to provide best solution options and totally resolve customer issues
• Develop a proven track record of resolving issues and retaining customers
• Perform other duties as assigned by management

• *Requirements**

• Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
• Must maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
• Be available, accessible, and accountable to work during established work schedules and shifts

• *Nice-to-Haves**

• At least one year of customer service experience
• Call center experience
• Advanced typing/keyboard skills

• *Benefits**

• Paid training that you'll complete from home
• Competitive compensation package
• Medical/dental coverage
• 401(k) plan
• Tuition reimbursement
• Paid time off
• 50% employee discount on eligible arenaflex wireless plans and accessories
• 50% employee discount on arenaflex Internet (Fiber where available)
• Career growth opportunities

• *Why Join arenaflex?**

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible working arrangements to help you achieve your goals. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.

• *How to Apply**

Ready to join our team? Click the link below to apply now, and we'll be in touch soon!

• *What to Expect**

• A comprehensive onboarding process that includes paid training and support
• Opportunities for career growth and professional development
• A dynamic and supportive work environment that's committed to excellence
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance

• *Join the arenaflex Team Today!**

If you're passionate about delivering exceptional customer experiences and have a strong commitment to excellence, we want to hear from you! Apply now to become a part of our talented team and help us shape the future of customer service at arenaflex.