**Experienced Customer Service Representative - Remote - Inbound Call Center**

• *Join arenaflex, a leading organization dedicated to providing individualized support and tools to navigate the visual world.**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join our team as a Customer Service Representative at arenaflex.

• *About arenaflex**

arenaflex is a team of professionals dedicated to our mission of providing the support and tools needed to navigate the visual world. Our specialized staff assess individuals of all ages with empathy and professionalism, seeking to help them understand their unique vision-related needs and how they can achieve their goals. We believe that the quality of one's sight should not determine the quality of one's life, and we're committed to showing individuals that they can still live the lives they want with the vision they have.

• *Job Summary**

As a Customer Service Representative at arenaflex, you will be responsible for delivering exceptional customer service and product consultation to both internal and external customers via the telephone. You will work in a dynamic, fast-paced environment, building customer relationships and providing professional support to meet specific standards and goals. This is a contract-funded position that is subject to renewal every few years, offering opportunities for growth and development.

• *Key Responsibilities**

• Receive in-bound and place out-bound calls in accordance with a set script
• Provide excellent customer service to customers and partners with a high degree of product and service knowledge to meet specific standards and goals, for both in-bound and out-bound calls
• Assist department in meeting customer service goals and service level agreements
• Achieve all requirements outlined in the Call Center Department Handbook
• Serve customers through a variety of methods, including in-person, by phone, through e-mails, in writing, web-forms, and using chat
• Maintain accurate records of customer interactions and service
• Process orders, respond to inquiries and questions, handle complaints, troubleshoot problems, and provide information according to procedure
• Provide professional customer service and product consultation during interactions with customers, peers, management, and other departments that meet specific standards and goals
• Make decisions on customer requests using established guidelines
• Take accountability to follow through on all issues
• Meet requirements as set by the contract, which may be subject to change
• Learn and continue to reinforce current product knowledge relative to customer needs and inquires
• Utilize reference materials to assist and resolve any inquiries
• Maintain the strictest confidentiality and privacy of customer and agency information
• Perform other relevant duties as assigned

• *Essential Functions**

• Able to perform all Physical Requirements of position
• Able to perform all Specific Responsibilities of position
• Able to meet schedule requirements

• *Requirements**

• Minimum High School Diploma or GED, Bachelor Degree preferred
• Prior customer service experience is desired
• Proficiency in basic computer skills
• Ability to type 30 wpm
• Ability to perform data entry duties, while serving the customer, and at other designated times
• Ability to keep all customer information in the strictest confidence, and follow security procedures in regard to customer information
• Ability to work a schedule which may include nights, weekends, and holidays, including variable shifts
• Ability to interact with customers with respect to, and consideration of, customer needs
• Excellent interpersonal skills and the ability to work in partnership with others
• Excellent communication skills both written and verbal
• Strong organizational skills with attention to detail
• Ability to handle stressful situations
• Ability to accept constructive feedback and adapt accordingly, in relation to the needs of this position
• Able to learn and demonstrate knowledge of products and services that will be supported
• Proficient with Microsoft Office (Outlook, Word, Excel)
• Proficient with Internet navigation

• *Preferred Qualifications**

• Bilingual capability a plus
• Prior use of Assistive Technology desirable, most notably with JAWS and MAGIC for visual adaptation

• *Work Environment and Culture**

• Work from home is possible
• Dynamic, fast-paced environment
• Collaborative team atmosphere
• Opportunities for growth and development
• Recognition and rewards for outstanding performance

• *Compensation and Benefits**

• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Recognition and rewards for outstanding performance
• Comprehensive training and development programs
• Flexible work arrangements and work-life balance

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our team at arenaflex.

• *Equal Opportunity Employer**

arenaflex is an Equal Opportunity Employer. We are committed to values of diversity and inclusion in order to create a climate of respect that is supportive to everyone's individual success. We strive to provide an environment favorable to all regardless of race, color, religion, gender, sexual orientation, gender identity, pregnancy, marital status, age, nationality, ethnicity, ancestry, disability, military status, genetic information, protected veteran status, or any other factor or characteristic protected by law.

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