**Experienced Customer Service Representative - Provider Support - Remote in Indiana**

At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work.

• *About arenaflex**

arenaflex is a leading healthcare company dedicated to providing innovative solutions that improve the lives of our members. We're committed to creating a healthier future for all, and we're looking for talented individuals like you to join our team. With a focus on customer service, we strive to deliver exceptional experiences that exceed our members' expectations.

• *Job Summary**

We're seeking an experienced Customer Service Representative to join our team in Indiana. As a Provider Support Representative, you'll be the advocate for healthcare providers, demonstrating accountability and ownership to resolve issues. You'll work in a multi-channel environment, including call and concurrent chat, to provide timely and effective support to our providers. If you're passionate about delivering exceptional customer service and have a strong background in healthcare, we encourage you to apply.

• *Primary Responsibilities**

• Serve as the advocate for healthcare providers by demonstrating accountability and ownership to resolve issues
• Service providers in a multi-channel environment, including call and concurrent chat, as required
• Quickly and appropriately triage contacts from healthcare professionals, including physician offices, clinics, and billing offices
• Seek to understand and identify the needs of the provider, answering questions and resolving issues, such as benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
• Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
• Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution

• *Required Qualifications**

• High School Diploma/GED or equivalent work experience
• 1 year of customer service experience analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Typing speed greater than or equal to 35-40 WPM with accuracy of 90%
• Ability to work full-time (40 hours/week) Monday - Friday between 10:35am - 7:05pm CST. It may be necessary, given the business need, to work some holidays, weekends, and/or overtime as business needs require
• Must be 18 years of age or older

• *Preferred Qualifications**

• Experience in a related environment, such as an office, call center, customer service, etc., using phones and computers as the primary job tools
• Prior healthcare experience and knowledge of healthcare terminology

• *Telecommuting Requirements**

• Reside within the state of Indiana
• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

• *Soft Skills**

• Ability to multi-task, including the ability to type in multiple conversations
• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and Empathy
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Our employees also have access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

• *Work Environment and Company Culture**

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and supportive of all employees, regardless of their background, culture, or identity. Our company culture is built on a foundation of respect, empathy, and open communication, and we're proud to be an Equal Employment Opportunity/Affirmative Action employer.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including a salary, bonuses, and benefits. Our employees also have access to a range of perks and benefits, including:

• Comprehensive health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Recognition and rewards programs

• *How to Apply**

If you're passionate about delivering exceptional customer service and have a strong background in healthcare, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Why Join arenaflex?

At arenaflex, we're committed to creating a healthier future for all. We're a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our employees are passionate about delivering exceptional customer service and making a difference in the lives of our members.

Our Mission

Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life.

Our Values

• Respect: We value and respect all individuals, regardless of their background, culture, or identity.
• Empathy: We understand and empathize with the challenges our members face and strive to provide exceptional support.
• Open Communication: We believe in open and transparent communication, both within our organization and with our members.
• Inclusion: We're committed to creating a workplace that's welcoming and inclusive of all employees.

Join Our Team

If you're passionate about delivering exceptional customer service and have a strong background in healthcare, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!