**Experienced Customer Service Representative – On-Site Support for arenaflex**

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World’s Best Workplaces,” “Happiest Employees,“and “Best Companies for Career Growth” awards every year? Then an Experienced Customer Service Representative position at arenaflex is just the right place for you!

As a global leader in customer engagement services, arenaflex is committed to delivering exceptional customer experiences and tech-powered innovation for the world's best-known brands. With a diverse team from 70+ countries, we're united by a shared passion for making a difference. And due to continued growth, we're looking for more talented people to join our purpose, people who are passionate about providing outstanding customer experiences as we are.

• *About arenaflex**

arenaflex is a company like no other. We're fanatical about our staff and are constantly helping them grow and achieve their career goals. We're a global workplace that offers YOU infinite possibilities! Our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We'll get there by embracing our culture, which is built on the following core values:

• We champion our people.
• We are passionate about delivering exceptional customer experiences.
• We are obsessed with making our clients' businesses better.
• We believe experience is everything. Period.

• *What You Will Do in This Role**

As an Experienced Customer Service Representative, you will:

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Track, document, and retrieve information in call tracking database
• Deliver expert customer experiences…with a smile

• *Your Qualifications**

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Experienced Customer Service Representative role include:

• High school diploma with six months of customer service experience preferred
• Strong computer navigation skills and PC knowledge
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Must reside in the United States or have a valid U.S. address for residence

• *What’s in It for You**

One of our company's Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

• *Reimagine the Best Version of You!**

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their “employer of choice.”

• *Location:** USA, Valdosta, GA

• *Language Requirements:** English

• *Time Type:** Full time

• *Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

• *Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

• *Where Job May be Performed:** Currently, this position may be performed only in the states listed here.

• *Equal Opportunity/Affirmative Action Employer**

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.

• *Apply Now!**

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