**Experienced Customer Service Representative - National Remote**

At arenaflex, we're dedicated to delivering exceptional care and services to our customers, and we're looking for a talented and compassionate Customer Service Representative to join our team. As a remote customer service representative, you'll have the flexibility to work from anywhere within the U.S. and make a meaningful impact on the lives of our customers.

• *About arenaflex**

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Our culture is guided by diversity and inclusion, and we're committed to creating a healthier atmosphere for our employees and customers alike.

• *A Day in the Life of a Customer Service Representative**

As a Customer Service Representative at arenaflex, you'll be the face of our organization, providing exceptional service to our customers through phone, email, and chat. You'll be responsible for responding to customer inquiries, resolving issues, and providing solutions to meet their needs. You'll work in a fast-paced environment, anticipating and addressing customer concerns in a timely and professional manner.

• *Primary Responsibilities**

• Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
• Ask appropriate questions and listen actively while documenting required information in computer systems
• Occasionally make outbound calls to customers for follow-ups
• Provide exceptional customer service through phone, email, and chat
• Resolve customer issues and concerns in a timely and professional manner
• Meet or exceed performance metrics and quality standards

• *Required Qualifications**

• High School Diploma or GED
• Must be 18 years of age or older
• 1 year of customer service experience, which includes providing service over the phone
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Basic knowledge of Microsoft Office: Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)
• Ability to attend 3-4 weeks of training with 100% attendance
• Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday. During peak season and when deemed necessary by business needs, you will be required to work occasional overtime including a 6th day and one (1) weekend day shift.

• *Preferred Qualifications**

• Call Center experience
• Experience with a virtual learning environment
• Experience with a virtual working environment
• Experience in working with Digital platforms and systems (Web, Chat, Email)
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

• *Telecommuting Requirements**

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Must be able to connect directly into internet – via hard wire (either directly to modem or router)

• *Soft Skills**

• Ability to work in a fast-paced work environment
• Anticipate taking a minimum of 50 calls daily
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and critical thinking skills

• *Physical and Work Environment**

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer

• *Compensation and Benefits**

• Hourly range for this position is $16.00 - $28.27 per hour, based on local labor markets, education, work experience, certifications, etc.
• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
• Paid time off and holidays
• Opportunities for career growth and professional development

• *Diversity, Equity, and Inclusion**

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

• *Application Deadline**

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• *Join our team and make a difference in the lives of our customers!**