**Experienced Customer Service Representative – Parent Liaison (Remote) at arenaflex**

At arenaflex, we are dedicated to making a difference in the lives of families and individuals affected by plagiocephaly, a condition commonly known as flat head syndrome. With over 300,000 babies successfully treated, we have established ourselves as the plagiocephaly experts. Our mission is to provide exceptional care and support to our patients and their families, and we are now seeking a highly skilled and compassionate Customer Service Representative – Parent Liaison to join our rapidly growing team.

• *About arenaflex**

arenaflex is a world-renowned organization that has been at the forefront of plagiocephaly research, diagnosis, and treatment for over two decades. Our team of experts is committed to providing the highest level of care and support to our patients and their families. We are proud of our reputation for excellence and our dedication to making a positive impact on the lives of those we serve.

• *Job Summary**

We are seeking a highly skilled and compassionate Customer Service Representative – Parent Liaison to join our team. As a key member of our customer service team, you will be responsible for building rapport with families, healthcare providers, and insurance companies over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service.

• *Responsibilities**

As a Customer Service Representative – Parent Liaison at arenaflex, you will be responsible for:

• Providing outstanding customer service to our families over the phone, responding to their inquiries and concerns in a timely and compassionate manner
• Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
• Coordination of information between referring physicians, insurance companies, and our own treatment clinics
• Review cost share amounts, co-payments, and financial responsibility with our families
• Handling variable call volume on multiple queues, averaging 40 to 70 calls a day
• Collaborating with our team to resolve complex customer service issues and improve our processes
• Maintaining accurate records and reports, as required

• *Requirements**

To be successful in this role, you will need:

• 1-2 years of customer service or related experience
• 1-2 years of experience with computer software, including proficiency in Microsoft Office and other relevant applications
• Exceptional communication skills, including phone etiquette and human relations skills
• Ability to work with people from diverse backgrounds and cultures
• Proactive mindset with the ability to absorb new information in a timely manner
• Professional demeanor in both written and spoken communication with families, providers, and coworkers
• Ability to problem-solve and prioritize daily tasks to manage individual workload

• *Preferred Qualifications**

While not required, the following qualifications would be an asset:

• Experience working in a healthcare or medical setting
• Familiarity with insurance companies and billing processes
• Bilingual or multilingual skills
• Experience with customer relationship management (CRM) software

• *Benefits and Compensation**

arenaflex offers a comprehensive benefits package, including:

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• Flex Spending Plans
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• Competitive hourly rate of $17.00-$18.00 per hour, dependent on relevant experience
• $1,000 Sign-On Bonus*

• *Work Environment and Culture**

As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and supportive work environment, where you can thrive and grow. We value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees.

• *How to Apply**

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to hearing from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement to all qualified candidates.

• *Contact Us**

If you have any questions or concerns about this opportunity, please do not hesitate to contact our recruiting department at [email protected]. We look forward to hearing from you!