**Experienced Customer Service Representative II – Travel Industry Expertise**

At arenaflex, we're passionate about empowering our customers to travel smart and achieve more. As a Customer Service Representative II, you'll be the face of our company, communicating and responding to requests from current and new clients. If you're a customer service enthusiast with a knack for effortless communication and a passion for the travel industry, we want to hear from you!

• *About arenaflex**

arenaflex is a market leader in travel management, operating in over 100 countries and serving some of the world's best-known and most innovative business and consumer brands. Our team of 10,000+ people work virtually, enjoying a 10-second commute and a dynamic, flexible work environment that fosters a good work-life balance. We're committed to sustainability and driving success for our customers, our business, and ourselves.

• *Your Role**

As a Customer Service Representative II, you'll be responsible for:

• Professionally and quickly responding to inquiries and developing a positive working relationship with customers, operations, and vendors
• Researching, resolving, and responding to customer and log service issues within a specified time period
• Maintaining and actively communicating current knowledge of the state of various travel industries supported (air, car, hotel, etc.)
• Using industry and system knowledge to find the root cause of an issue, explore, and find alternatives to advise/educate the customer

• *About You**

We're looking for someone with:

• Extensive knowledge within the corporate travel industry
• Proficiency in GDS Amadeus
• Experience with online support – online booking tools (navigation, technical troubleshooting), i.e., Concur
• Demonstrated problem-solving skills
• Excellent customer service skills
• Understanding of ARC rules and regulations
• A positive customer service attitude
• Availability to work hours of operation: 7am-7pm CT

• *About Our Culture**

At arenaflex, we value our employees and strive to create a dynamic, inclusive, and authentic workplace. We're committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. We're dedicated to building a diverse, inclusive, and authentic workplace, and we encourage applications from candidates with diverse backgrounds and experiences.

• *Your Benefits**

As a Customer Service Representative II at arenaflex, you'll enjoy:

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

• *Compensation**

The salary range for candidates in applicable jurisdictions in the US for the position of Customer Service Representative II is between $47,000 and $57,000. The actual pay depends on your skills, qualifications, experience, and geographical location.

• *Ready to Join the Journey?**

If you're excited about a role that challenges the status quo and empowers customers to travel smart and achieve more, apply now! We're dedicated to building a diverse, inclusive, and authentic workplace, and we encourage applications from candidates with diverse backgrounds and experiences.

• *How to Apply**

To apply for the Customer Service Representative II position, please visit our website and submit your application. We're looking forward to hearing from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively.

• *Contact Us**

For accommodation requests or further information, please contact our Talent Acquisition department at [email protected].

• *Join the arenaflex Team**

At arenaflex, we're passionate about empowering our customers to travel smart and achieve more. Join our team and be part of a dynamic, inclusive, and authentic workplace that fosters a good work-life balance and celebrates diversity.

• *Apply Now**

Apply for the job now!

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