**Experienced Customer Service Representative I – Remote Customer Care**

At arenaflex, we're not just building roofs; we're building a community. We empower our team members to be there for each other, our customers, and our community. We're a team that supports one another in pursuit of something bigger, and we define the future while leading the present. We're arenaflex, and we're committed to protecting what matters most.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions for the roofing industry. We're dedicated to delivering exceptional customer experiences and building long-lasting relationships with our customers. Our team is passionate about providing world-class service, and we're looking for talented individuals to join our Residential Customer Care team.

• *Job Summary**

As a Customer Service Representative I, you'll play a critical role in providing exceptional customer service to our internal and external customers. You'll be responsible for managing inbound and outbound calls, resolving customer inquiries, and providing proactive service to our customers. If you're a customer-focused individual with excellent communication skills and a passion for delivering world-class service, we want to hear from you!

• *Key Responsibilities**

• Provide customer service to our customers in a call center environment, responding to inquiries and resolving issues in a timely and professional manner.
• Provide customer service to external arenaflex customers, addressing all aspects of the order process, including order placement, customer and plant follow-up, and product inquiries.
• Provide proactive service to customers by educating them about products and alternative choices, and assisting our Sales Department in placing proactive outgoing service calls to customers.
• Manage inbound and outbound calls in a timely manner, ensuring that all customer inquiries are addressed and resolved efficiently.
• Keep accurate real-time records of all conversations in our database, ensuring that customer information is up-to-date and accurate.
• Build relationships with external and internal arenaflex customers via phone and email, providing assistance with all inquiries and resolving issues in a timely manner.
• Work as a sales support for our Sales Team, providing information and assistance to help drive sales and revenue growth.
• Provide world-class service by delivering an effortless customer experience, ensuring that our customers are satisfied and loyal.

• *Requirements**

• Bachelor's Degree preferred
• Prior customer service experience specifically in a call center environment preferred
• Outgoing and energetic attitude
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Must be a team player and perform well under pressure
• Strong computer skills: Google Business Suite
• Highly organized with great attention to detail
• Excellent problem-solving capabilities

• *What We Offer**

• Competitive salary range: $42,190 - $53,910
• Comprehensive health insurance options, including medical, dental, and vision for you and your family
• Family-Building benefits to support your journey to fertility and parenthood
• Robust 401K plan with employer match contribution
• Exciting programs and perks to help you achieve work-life balance, including a wellness program, free financial coaching, a referral program, and product rebates when purchased for your primary residence
• Professional growth and development opportunities, including internal training programs and courses, and a generous tuition reimbursement program
• Diversity and inclusion initiatives, including Employee Resource Groups to unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally

• *Why Join arenaflex?**

• We're a team that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued.
• We offer a wide range of benefits and perks to support your physical, emotional, and financial well-being.
• We're passionate about delivering world-class service and building long-lasting relationships with our customers.
• We're committed to professional growth and development, and we offer opportunities for advancement and career growth.

• *How to Apply**

If you're a customer-focused individual with excellent communication skills and a passion for delivering world-class service, we want to hear from you! Apply now to join our Residential Customer Care team and become a part of the arenaflex community.

Work Environment and Company Culture

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our team is passionate about delivering world-class service, and we're looking for talented individuals who share our values and commitment to excellence.

• We're a remote-based team, and we're looking for individuals who are self-motivated and able to work independently.
• We're a team that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued.
• We offer a wide range of benefits and perks to support your physical, emotional, and financial well-being.
• We're passionate about delivering world-class service and building long-lasting relationships with our customers.

Compensation and Benefits

• Competitive salary range: $42,190 - $53,910
• Comprehensive health insurance options, including medical, dental, and vision for you and your family
• Family-Building benefits to support your journey to fertility and parenthood
• Robust 401K plan with employer match contribution
• Exciting programs and perks to help you achieve work-life balance, including a wellness program, free financial coaching, a referral program, and product rebates when purchased for your primary residence

Career Growth Opportunities

• We're committed to professional growth and development, and we offer opportunities for advancement and career growth.
• We offer internal training programs and courses to help you develop new skills and advance your career.
• We have a generous tuition reimbursement program to support your education and career goals.

How to Apply

If you're a customer-focused individual with excellent communication skills and a passion for delivering world-class service, we want to hear from you! Apply now to join our Residential Customer Care team and become a part of the arenaflex community.