Virtual Receptionist: Inbound Call Handling & Lead Collection (Scripted) - US Native Only

Submit a voice sample to be considered

I am looking for a reliable virtual receptionist / lead intake assistant to help answer a light volume of inbound calls for my home services business.

This is a scripted inbound call handling role. The job is to answer calls professionally, ask a short set of qualifying questions, enter the lead into the CRM, and send a brief summary after each call.

This role is not for cold calling, aggressive sales, or appointment closing.

Responsibilities

Answer inbound calls in a professional and friendly manner

Follow a short script and ask 8–10 qualifying questions

Collect lead details accurately

Enter lead information into the CRM

Send a short written summary after each call

Maintain a warm, professional tone with callers

Important Compensation Note

Call volume is expected to be light at the beginning.

This is not a paid standby role and not paid waiting time.

Compensation will be for active work only, including:

answered inbound calls

lead intake

CRM entry

short written follow-up / summary

Please apply only if you are comfortable with a compensation structure based on actual tasks completed rather than hourly availability alone.

If call volume increases in the future, I may revisit the structure.

Ideal Candidate

Strong spoken English

Professional and friendly phone presence

Comfortable following scripts

Accurate with note-taking and CRM entry

Reliable during EST business hours

Able to keep calls brief and organized

Experience with customer service, receptionist work, or lead intake preferred

Important Notes

No pricing should be provided to callers

No scheduling promises should be made

No technical advice should be given

Andy, our Lead Project Manager, will follow up with the lead directly

What the Call Usually Includes

Greeting the caller

Asking a short set of scripted questions

Collecting lead details

Entering the lead into the CRM

Sending a short summary after the call

To Apply, Please Include

A short summary of your inbound call or receptionist experience

Your availability during EST business hours

Confirmation that you understand this is pay for active work only, not paid waiting time

Confirmation that you are comfortable following a script and keeping calls brief

A short voice sample or willingness to do a brief role-play interview