**Experienced Customer Service Representative I - 1st Shift (Remote) - Unlock a Rewarding Career with arenaflex**

• *Unlock a Rewarding Career in Customer Service with a Global Leader!**

We're excited to announce an exceptional opportunity for a Customer Service Representative I to join our team on a 1st shift, remote basis. As a valued member of our team, you'll have the chance to make an immediate impact, working with a world-renowned company that's been named one of the World's Best Workplaces by Fortune Magazine. Enjoy a competitive salary, comprehensive benefits, and a clear path for growth and development.

• *About arenaflex**

At arenaflex, we're committed to improving patient and healthcare outcomes through our innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine. With a global presence, we impact more than 150 million patients annually. Our culture prioritizes employee well-being, offering 12 paid holidays annually, and a range of benefits and programs to support your health, wealth, and personal growth.

• *Job Summary**

As a Customer Service Representative I, you'll be the customer-facing voice, providing exceptional support and developing creative solutions to customer issues. Your responsibilities will include:

• Validating ship-to and replenishment locations of orders with sales and operations partners
• Ensuring PO entry accuracy as the frontline for data entry
• Checking and validating accuracy of incoming surgery product usage cases
• Providing phone support for inquiries from sales and healthcare professionals
• Maintaining records of customer interactions and transactions
• Proactively updating order status to accelerate the billing process
• Supporting Sales Department with answers to questions and providing research responses
• Building relationships with hospital billing specialists and supporting surgery product usage questions

• *Requirements**

To succeed in this role, you'll need:

• High School Diploma or GED
• Two (2) years of relevant work experience

Preferred qualifications include:

• Experience as an account representative
• Oracle experience

• *What We Offer**

Enjoy a comprehensive compensation package, including:

• Competitive hourly rate ($20.08/hr. - $32.87/hr. plus bonus eligible)
• Medical, dental, vision, and critical illness insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• 401(k) plan and Employee Stock Purchase Plan (ESPP)
• Basic life and AD&D insurance, and short-term disability insurance

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Service Representative I, you'll have access to:

• Ongoing training and development programs to enhance your customer service skills
• Opportunities for career advancement and professional growth
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

• *Work Environment and Company Culture Highlights**

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture prioritizes employee well-being, offering:

• Flexible work arrangements to balance work and personal life
• Collaborative and supportive team environment
• Opportunities for socialization and team-building activities
• Recognition and rewards for outstanding performance

• *Compensation, Perks, and Benefits**

We offer a comprehensive compensation package, including:

• Competitive hourly rate ($20.08/hr. - $32.87/hr. plus bonus eligible)
• Medical, dental, vision, and critical illness insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• 401(k) plan and Employee Stock Purchase Plan (ESPP)
• Basic life and AD&D insurance, and short-term disability insurance

• *Ready to Start Your Journey?**

Don't miss out on this exciting opportunity. Apply now to join our team and take the first step towards a rewarding career in customer service!