**Experienced Customer Service Representative – Aetna Medicaid**

Join arenaflex, a leading healthcare company, and make a difference in the lives of our Medicaid members and providers. As a highly skilled Customer Service Representative, you will be the face of arenaflex, delivering exceptional service and support to our customers every time. With a strong focus on customer satisfaction and a commitment to excellence, we are seeking talented individuals like you to join our team and help us achieve our mission to bring our heart to every moment of health.

• *About arenaflex**

arenaflex is a healthcare company driven by a purpose to deliver enhanced human-centric healthcare for a rapidly changing world. We strive to make a positive impact on the lives of our customers and communities, and we need talented individuals like you to help us achieve our mission. With a strong commitment to innovation, quality, and customer satisfaction, we are dedicated to providing exceptional healthcare services to our members and providers.

• *Position Summary**

As a Customer Service Representative, you will be responsible for providing telephone assistance to Aetna Medicaid members and providers, addressing a range of inquiries, including eligibility, provider changes, and requests for ID cards. You will be working from home, utilizing high-speed internet connectivity with secure service via ethernet cable (Wi-Fi not permitted), and will be provided with company-provided equipment and comprehensive training.

• *Responsibilities**

As a Customer Service Representative, you will be responsible for:

• Answering incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, and more
• Utilizing high-speed internet connectivity with secure service via ethernet cable (Wi-Fi not permitted)
• Company-provided equipment and comprehensive training
• Training Schedule: 8:30 AM - 5:00 PM EST, Monday through Friday (first 6 weeks)
• Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday

• *Requirements**

To be successful in this role, you will need to:

• Commute to the office in Charleston, WV when unable to work from home due to technical issues
• Possess excellent communication skills (oral and written) with the ability to meet performance standards, attendance requirements, and call quality goals
• Be self-sufficient and able to work from home

• *Preferred Qualifications**

While not required, we prefer candidates with:

• Experience working remotely in a call center setting
• Knowledge of Medicaid and Medicare

• *Education**

A high school diploma or equivalent is required for this role.

• *Pay Range**

The pay range for this role is $17.00 - $25.15 per hour, dependent on experience, education, and location.

• *Benefits**

arenaflex offers a comprehensive benefits package, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) and paid holidays

• *Why Join arenaflex?**

At arenaflex, we are committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer a range of benefits and perks, including:

• Comprehensive training and development opportunities
• Collaborative and dynamic work environment
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance
• A commitment to diversity, equity, and inclusion

• *How to Apply**

If you're passionate about delivering exceptional customer service and making a difference in healthcare, we encourage you to apply now! To apply, please visit our website at [insert link] or email your resume and cover letter to [insert email]. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement.