**Experienced Customer Service Representative - Hybrid Role at arenaflex**

At arenaflex, we're shaping the future of customer service by providing exceptional experiences for our clients. As a Customer Service Representative - Hybrid Role, you'll be part of a dynamic team that's passionate about delivering outstanding results in a fast-paced, evolving environment. If you're a customer-focused individual with a strong work ethic and a desire to grow with our company, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of innovative solutions in the waste management industry. Our team is dedicated to providing top-notch customer service, and we're committed to making a positive impact on our community. With a strong focus on employee development and growth, we offer a supportive and inclusive work environment that fosters creativity, innovation, and collaboration.

• *Job Summary**

We're seeking an experienced Customer Service Representative to join our team in a hybrid role that combines remote work with time in our office. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients, answering questions, and resolving issues related to our Residential trash service. If you're a customer-focused, detail-oriented individual with great time management skills, we encourage you to apply!

• *Key Responsibilities**

• Answering calls for new and existing customers in a timely and efficient manner
• Responding to callers while setting up new service or support for existing services, ensuring that callers feel valued and supported
• Engaging in active listening with callers, confirming or clarifying information, and diffusing conflict as needed
• Utilizing software, databases, and tools appropriately to resolve customer issues and provide accurate information
• Participating in training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures, including those related to customer service, data security, and confidentiality

• *Essential Qualifications**

• High School Diploma or equivalent
• Prior call center/dispatch experience preferred, but not required
• Exceptional customer service, active listening, verbal and written communication skills, professional phone voice, and MS Office
• Understanding of company products, services, and policies
• Proficiency with computers and strong typing skills
• Strong time management and decision-making skills
• Adaptability and accountability
• Fluency in multiple languages is preferred, but not required

• *Preferred Qualifications**

• 2+ years of experience in a call center environment
• Bachelor's degree in a related field (e.g., business, communications, customer service)
• Experience with CRM software and other customer service tools
• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced, dynamic environment

• *Benefits**

• Competitive hourly pay rate: $16.00 - $17.00
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid vacation, sick days, and holidays
• Vision insurance
• Work from home (hybrid schedule)

• *Schedule**

• 8-hour shift
• Day shift
• Monday to Friday, 8:00 a.m. - 5:00 p.m.

• *Work Location**

• This is a hybrid role - In-person location is Greenwood Village, CO
• In-person schedule is only during new hire training and quarterly training sessions
• Primarily a work-from-home position

• *Career Growth Opportunities**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:

• Participate in training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and leadership roles within the company
• Collaborate with cross-functional teams to drive business results and improve customer experiences
• Pursue opportunities for advancement and career growth within the company

• *Work Environment and Company Culture**

arenaflex is a supportive and inclusive work environment that fosters creativity, innovation, and collaboration. Our team is passionate about delivering exceptional customer service, and we're committed to making a positive impact on our community. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to excellence and customer satisfaction.

• *How to Apply**

If you're a customer-focused, detail-oriented individual with a strong work ethic and a desire to grow with our company, we encourage you to apply! Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!