**Experienced Customer Service Representative – EDI Order Processing and Customer Liaison**

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and drive innovation in the manufacturing industry. As a key member of our team, you'll play a vital role in ensuring seamless communication between our customers and our company. We're seeking an experienced Customer Service Representative to join our remote-based team, where you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.

• *About arenaflex**

arenaflex is a leading organization in the manufacturing industry, dedicated to delivering exceptional products and services to our customers. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a collaborative and inclusive environment that values diversity, equity, and inclusion.

• *Job Summary**

We're looking for a highly skilled and experienced Customer Service Representative to join our team on a temporary contract basis for the next 4 months. As a primary point of contact and liaison between customers and our company, you'll be responsible for processing orders, handling customer inquiries, and resolving issues in a timely and professional manner. Your expertise in EDI data entry, order processing, and customer service will be essential in driving success in this role.

• *Responsibilities**

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Serving as the primary point of contact and liaison between customers and our company, ensuring seamless communication and resolving issues in a timely and professional manner.
• Assisting with EDI data entry, including processing complaints, orders, errors, account questions, billing, and cancellations.
• Processing purchase order confirmations, advanced ship notifications, and invoicing systems for all EDI orders.
• Handling inbound and outbound calls from wholesalers, distributors, consumers, business customers, and Account Managers.
• Processing incoming problem tickets from Distributors and Direct Customers.

• *Essential Qualifications**

To be successful in this role, you'll need:

• 2 years of experience in order processing, EDI, and customer service.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Proficiency in EDI data entry and order processing systems.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• High school diploma or equivalent required.

• *Preferred Qualifications**

While not essential, the following qualifications would be beneficial:

• Experience working in a manufacturing industry setting.
• Knowledge of EDI order processing systems and software.
• Certification in customer service or a related field.

• *Skills and Competencies**

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a team environment and build strong relationships with colleagues and customers.
• Proficiency in Microsoft Office and Google Suite.
• Strong attention to detail and organizational skills.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to supporting your career growth and development. As a member of our team, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Mentorship and coaching from experienced colleagues.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment that values diversity, equity, and inclusion.

• *Work Environment and Company Culture**

As a remote-based team, we're committed to creating a flexible and inclusive work environment that supports your well-being and productivity. Our company culture values:

• Diversity, equity, and inclusion.
• Collaboration and teamwork.
• Innovation and creativity.
• Continuous learning and development.
• Work-life balance and flexibility.

• *Compensation and Benefits**

We offer a competitive salary range of $20-$25 per hour, depending on your experience and qualifications. In addition, you'll have access to a comprehensive benefits package, including:

• Health insurance.
• Incentive and recognition program.
• 401K contribution (based on eligibility).
• Paid time off and holidays.

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates, regardless of their background, identity, or experience.

• *How to Apply**

If you're a motivated and experienced Customer Service Representative looking for a new challenge, we'd love to hear from you! To apply, please click the link below and submit your application.

• *Simple Application Process**

Our application process is easy and straightforward. Simply click the link above, submit your application, and we'll be in touch soon to discuss your qualifications and next steps.