Experienced Full Stack Customer Service Representative – Clinical Support for arenaflex

Posted 2026-05-06

Remote, USA Full-time Immediate Start

*Join arenaflex, a leading healthcare organization, in a dynamic and rewarding role as a Customer Service Representative, Clinical Support. As a key member of our high-volume call center team, you will play a vital role in delivering exceptional customer service to our members nationwide, empowering them to live healthier and longer.**

*About arenaflex**

arenaflex is a renowned healthcare organization dedicated to providing innovative solutions and exceptional customer service to our members. With a strong commitment to empowering individuals to live healthier and longer, we strive to create a positive impact on the lives of our customers. Our team is passionate about delivering outstanding service, and we're seeking like-minded professionals to join our mission.

*Role Snapshot**

**Start Date:** Immediate openings available
**Compensation:** A competitive salary, with opportunities for growth and advancement
**Company:** arenaflex
**Location:** Remote
**Position:** Customer Service Representative, Clinical Support

*Responsibilities**

As a Customer Service Representative, Clinical Support, you will be responsible for:

Answering incoming calls in a professional, accurate, timely, and courteous manner
Ascertain the nature of the call and record information in the Communication Log
Look up member information using proprietary arenaflex systems and provide information to the caller
Forward logs requiring further research to the appropriate department
Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
Utilize appropriate resources, including those online, to provide timely responses
Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
Document all calls appropriately
Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
Respond to requests for internal and external customers and/or clients, as required

*Qualifications**

High school Diploma or equivalent required
Minimum of one-year experience performing customer service duties; inbound call center experience preferred
Basic computer skills
Strong verbal communications skills

*Core Competencies**

Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
Ability to effectively organize, prioritize, multi-task, and manage time
Demonstrated accuracy and productivity in a changing environment with constant interruptions
Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
Ability to exercise strict confidentiality in all matters

*Mobility**

Primarily sedentary, able to sit for long periods of time.

*Physical Requirements**

Ability to speak, see, and hear other personnel and/or objects. Ability to communicate both in oral and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

*Environmental Conditions**

Work-from-home (WFH) environment

*Benefits and Perks**

Competitive salary with opportunities for growth and advancement
Comprehensive benefits package, including medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Professional development opportunities
Collaborative and dynamic work environment

*How to Apply**

If you're a motivated and customer-focused individual looking for a rewarding career in healthcare, we encourage you to apply. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. To apply, please submit your application through our website.