**Experienced Customer Service Representative – Chat/CRM Support for arenaflex Healthcare Services**

At arenaflex, we are dedicated to delivering exceptional patient care and experiences through innovative healthcare solutions. As a Customer Service Representative on our team, you will play a vital role in engaging with patients through online web chat and/or responding to patient messages through our CRM platform. If you are passionate about providing top-notch customer service, have a strong understanding of healthcare operations, and are proficient in using technology to drive results, we encourage you to apply for this exciting opportunity.

• *Job Summary:**

As a Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service to patients, providers, and the organization through various communication channels. Your primary focus will be on responding to patient messages related to billing questions and inquiries, negotiating payment on patient account balances, and communicating hospital financial policies to patients. You will also be required to work at a computer for extended periods, utilizing multiple monitors and computer systems simultaneously.

• *Essential Duties and Responsibilities:**

• Perform clerical and customer service functions required to service the needs of patients, providers, and the organization
• Research and respond, in a professional manner, to a high volume of patient messages related to billing questions and inquiries
• Negotiate payment on patient account balances
• Communicate hospital financial policies to patients and may identify patients who need financial help
• Retain a thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up to secure reimbursement of claims
• Work at a computer for eight hours a day, typing while utilizing multiple monitors and computer systems simultaneously
• Adhere to the production standards set for the department and client
• Maintain accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State, and Company requirements
• Perform other duties as assigned by the manager

• *Qualifications:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• *Education & Experience:**

• High school diploma or equivalent
• At least 2 years of experience in healthcare collections, billing, insurance-related experience, and customer service
• Two years of experience working with Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred
• CHAA (Certified Healthcare Access Associate), CPAR (Certified Patient Account Representative), and/or CFC (Certified Financial Counselor) preferred

• *Knowledge, Skills & Abilities:**

• Intermediate to advanced computer skills using Microsoft Word, Excel, and Access
• Ability to multi-task in a fast-paced environment
• Excellent written communication skills
• Good organizational skills with the ability to work independently
• Strong analytical/problem-solving skills
• High attention to detail
• Ability to read and understand a variety of information presented in different formats from a variety of sources
• Working knowledge of health insurance and insurance verification process
• Typing skills with a minimum of 25 wpm

• *Job Type:**

• Full-time

• *Benefits:**

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

• *Shift:**

• 8-hour shift

• *Experience:**

• Call Center: 1 year (Required)
• Medical Collections: 1 year (Preferred)
• Medicare, Medicaid, and other commercial payers: 2 years (Required)

• *Work Location:**

• Remote

• *Why Join arenaflex?**

At arenaflex, we offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional patient care and experiences, and we are committed to making a positive impact in the healthcare industry. As a Customer Service Representative, you will have the opportunity to work with a talented team of professionals who share your values and are dedicated to excellence.

• *Career Growth Opportunities:**

arenaflex is committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement possibilities to help you achieve your career goals. Whether you are looking to advance in your current role or transition into a new field, we are dedicated to supporting your professional development.

• *Learning Benefits:**

• arenaflex offers a comprehensive training program that includes onboarding, ongoing training, and professional development opportunities
• We provide access to industry-leading tools and resources to help you stay up-to-date with the latest trends and best practices
• Our team is committed to supporting your growth and development, and we encourage you to take ownership of your learning and career goals

• *Work Environment and Company Culture:**

• arenaflex is a remote-friendly organization that values flexibility and work-life balance
• Our team is passionate about delivering exceptional patient care and experiences, and we are committed to making a positive impact in the healthcare industry
• We foster a culture of collaboration, innovation, and continuous improvement, and we encourage our employees to share their ideas and suggestions for improving our services and processes

• *Compensation, Perks, and Benefits:**

• Competitive salary and benefits package
• Flexible schedule and remote work options
• Comprehensive training program and ongoing professional development opportunities
• Access to industry-leading tools and resources
• Collaborative and supportive work environment
• Opportunities for career growth and advancement

• *How to Apply:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!