**Experienced Live Chat Agent – Compassionate Customer Support Representative**

At arenaflex, we're on a mission to provide exceptional customer service and support to individuals and families in need. As a Live Chat Agent, you'll play a vital role in helping us achieve this goal by providing compassionate and accurate information to our clients. If you're passionate about serving others and making a difference in people's lives, we want to hear from you!

• *About arenaflex**

arenaflex is a family-owned company that has been providing quality residential services since 1986. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. We're proud to offer a positive, employee-friendly culture that values teamwork, innovation, and continuous learning.

• *Job Summary**

We're seeking experienced Live Chat Agents to join our team at arenaflex. As a Live Chat Agent, you'll be responsible for handling inbound calls and providing accurate and compassionate information to our clients. You'll work closely with our team to resolve customer inquiries, provide support, and ensure that our clients receive the best possible service.

• *Responsibilities**

As a Live Chat Agent, your key responsibilities will include:

• Responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
• Answering questions on various issues regarding benefits offered by arenaflex.
• Resetting Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathering information, researching/resolving inquiries, and appropriately documenting customer calls.
• Ability to read and interpret documents on file.
• Understanding and retaining a large amount of information.
• Answering and responding professionally to escalate calls, should they arise.
• Communicating appropriate options for resolution in a timely manner.
• Reviewing customer needs and informing customers of services and resources available to them.
• Ability to stay alert and responsive.

• *Qualifications**

To be successful in this role, you'll need:

• A High School diploma or GED.
• Bilingual skills are a plus, but not required.
• Computer literacy and ability to use multiple programs.
• Typing minimum of 25 WPM.
• Successfully complete a background check.
• Weekend/holiday availability may be required.

• *Preferred Qualifications**

• Experience working with individuals with disabilities is preferred, but not required.
• Entry-level position.

• *Benefits**

As a Live Chat Agent at arenaflex, you'll enjoy a range of benefits, including:

• Paid time off and paid vacation.
• BCBSIL Health and Dental benefits, including free Vision insurance.
• 401k with employer match.
• Career growth opportunities.
• Full benefits package from the start.

• *Work Environment and Culture**

At arenaflex, we're committed to creating a positive and supportive work environment that values teamwork, innovation, and continuous learning. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us on this journey.

• *Compensation**

As a Live Chat Agent, you'll enjoy a competitive hourly rate of $16.50 per hour, paid bi-weekly. You'll also have the opportunity to earn additional income through bonuses and incentives.

• *Training and Development**

We're committed to helping you succeed in your role and provide a comprehensive training program that will teach you all the skills needed to become a successful Live Chat Agent. Our training program includes:

• 2 weeks of paid training (8 am-5 pm, Monday-Friday).
• Equipment provided.
• Ongoing support and coaching.

• *How to Apply**

If you're passionate about serving others and making a difference in people's lives, we want to hear from you! Apply now to join our team as a Live Chat Agent at arenaflex.

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

• *Note**

arenaflex is a family-owned company providing quality residential services since 1986.