**Experienced Customer Service/Dispatcher – Home Services Industry**

Are you a customer service professional looking for a career that offers growth opportunities, a supportive team environment, and a chance to make a real impact? Do you enjoy helping people, solving problems, and providing exceptional service? If so, arenaflex is the perfect place for you to join our team as a Customer Service/Dispatcher!

• *About arenaflex**

arenaflex is a leading provider of home services, dedicated to delivering exceptional customer experiences and providing top-notch solutions for our clients. We're a dynamic and growing company that values our employees' skills, dedication, and passion for delivering outstanding service. Our team is comprised of talented individuals who share a common goal: to make a positive impact on our customers' lives.

• *Why Join arenaflex?**

• Competitive Pay + Bonus Opportunities (for booked appointments & sales)
• Career Growth & Advancement (we promote from within!)
• Team-Oriented Culture (supportive, positive, and rewarding)
• Company Gatherings & Recognition Programs (we celebrate wins!)

• *Job Summary**

As a Customer Service/Dispatcher at arenaflex, you'll be the first point of contact for our customers, answering inquiries, scheduling service calls, and ensuring a smooth experience from start to finish. You'll be responsible for managing inbound calls and messages, coordinating dispatching, ensuring top-notch customer experience, maintaining accurate records, and encouraging customer reviews.

• *Key Responsibilities:**

• Manage inbound calls & messages – Answer customer inquiries, schedule appointments, and respond to leads from platforms like Thumbtack, Yelp, and Angi.
• Coordinate dispatching – Assign jobs efficiently to technicians based on availability, location, and job urgency.
• Ensure top-notch customer experience – Address concerns with professionalism, provide solutions, and follow up to confirm satisfaction.
• Maintain accurate records – Log customer interactions and appointments in our CRM (experience with ServiceTitan is a plus but not required).
• Encourage customer reviews – Follow up after completed jobs to build our reputation.

• *What We're Looking For:**

• Customer-First Mindset – You love helping people and solving problems.
• Strong Communication Skills – You're clear, professional, and friendly over the phone and in writing.
• Problem-Solving Abilities – You can think on your feet and provide solutions quickly.
• Organizational Skills – You can juggle multiple tasks without missing a beat.
• Tech-Savviness – Experience with CRM systems (like ServiceTitan) and social media marketing is a plus!
• Industry Experience – Prior experience in home services (plumbing, HVAC, electrical, etc.) is preferred.

• *Minimum Requirements:**

• High school diploma or equivalent
• 1-2 years of experience in customer service, dispatching, or client support
• Ability to handle customer concerns with professionalism and positivity

• *What We Offer:**

• Competitive salary and bonus opportunities
• Career growth and advancement opportunities
• A supportive and positive team environment
• Company gatherings and recognition programs
• Opportunities for professional development and training

• *How to Apply:**

If you're ready to join a dynamic and growing company that values your skills and dedication, apply today! We can't wait to hear from you and learn more about your qualifications and experience.

• *Apply Now:**

Apply for the job now!