**Experienced Customer Service Consultant – Aetna Answer Team at arenaflex**

Join arenaflex, a leading healthcare company, as a Customer Service Consultant for the Aetna Answer Team. This role offers a unique opportunity to be part of a collaborative team that is dedicated to transforming the culture of healthcare delivery, making it more personal, convenient, and affordable for all clients. As a key member of our team, you will play a vital role in enhancing the overall client experience and ensuring that arenaflex continues to deliver on its commitment to human-centric healthcare.

• *About arenaflex**

arenaflex is a dynamic and innovative company that is revolutionizing the healthcare industry. With a strong focus on customer-centricity, arenaflex is committed to delivering high-quality services that meet the evolving needs of its clients. Our team is passionate about making a difference in the lives of individuals seeking assistance with their healthcare needs, and we are looking for talented individuals like you to join our mission.

• *The Role**

As a Customer Service Consultant for the Aetna Answer Team at arenaflex, you will serve as a vital point of contact within a client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. The role emphasizes delivering first-call resolution for 90-95% of inquiries, which requires accurately identifying, researching, and resolving issues based on the initial communication from the client, whether it be through phone calls, letters, or emails.

• *Responsibilities**

• Respond to client service requests and issues in a call center environment.
• Deliver first-call resolution for 90-95% of inquiries.
• Accurately identify, research, and resolve issues based on initial client communication.
• Provide support for enrollment and billing inquiries, commissions, technical support, and group administration.
• Demonstrate exceptional customer service skills in all interactions with clients.
• Utilize problem-solving skills to address and resolve client concerns effectively.
• Develop technical acumen to resolve more complex issues that may arise.
• Collaborate with team members to achieve shared goals and objectives.
• Participate in ongoing training and development to enhance skills and knowledge.

• *Requirements**

• High School Diploma or GED equivalent required.
• Prior call center experience is required.
• Experience in process improvement and root-cause analysis methodologies preferred.
• Capability to develop technical acumen is necessary.
• Strong client-facing orientation is essential.
• Demonstrated exceptional customer service skills are required.
• Demonstrated problem-solving skills are necessary.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.

• *Nice-to-Haves**

• Experience in healthcare or a related field.
• Certification in customer service or a related field.
• Experience with CRM software or other customer service tools.
• Bilingual or multilingual skills.

• *Benefits**

• Medical insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO)
• Paid holidays throughout the calendar year

• *Why Join arenaflex?**

• Opportunity to work for a leading healthcare company that is dedicated to transforming the culture of healthcare delivery.
• Collaborative team environment that values innovation, creativity, and customer-centricity.
• Ongoing training and development opportunities to enhance skills and knowledge.
• Competitive salary and comprehensive benefits package.
• Opportunity to make a difference in the lives of individuals seeking assistance with their healthcare needs.

• *How to Apply**

If you believe you have what it takes to join our team, submit your application without delay. We are keen to hear from talented candidates like you.