**Experienced Customer Service Associate - Remote - Per Diem Opportunity at arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our team, you'll play a vital role in providing top-notch service, ensuring our members receive the care and support they need. If you're passionate about delivering outstanding customer service, we want to hear from you!

• *About arenaflex**

arenaflex is a leading healthcare organization dedicated to providing innovative solutions that improve the lives of our members. With a strong commitment to quality, customer experience, and stewardship, we're shaping the future of healthcare. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.

• *Job Summary**

As an arenaflex Customer Service Associate, you'll be responsible for providing exceptional customer service, resolving inquiries, and ensuring our members receive the care and support they need. This is a per diem remote opportunity, allowing you to work from the comfort of your own home while making a real difference in the lives of our members.

• *Primary Accountabilities**

As a Customer Service Associate, you'll be responsible for:

### Quality/No Harm

• Properly identifying and elevating concerns that affect customers or arenaflex's ability to serve them.
• Providing accurate and professional service to customers, adhering to department policies.
• Attending and participating in staff training sessions, surveys, and department meetings.
• Maintaining confidentiality at all times, following departmental and organizational confidentiality guidelines.
• Contributing towards meeting departmental performance goals (average speed of answer, service level, abandonment rate).

### Customer Experience

• Responding to customer inquiries by researching, understanding, and documenting plan information related to:
+ Covered benefits and exclusions, including prescription drug coverage+ Eligibility, enrollment, and disenrollment+ Participating providers+ Claims payments and processes+ Authorization processes+ Premium billing+ Plan guidelines
• Assisting arenaflex customers in a caring and knowledgeable manner, representing the organization as a skilled healthcare professional.
• Handling incoming sales inquiries from prospective customers by answering basic questions and referring to a licensed sales agent for closure.
• Providing assistance with customer service walk-in members in a timely and efficient manner.

### Stewardship

• Meeting individual Call Center performance standards as determined by management.
• Properly identifying and elevating concerns affecting customers or arenaflex's ability to serve them.
• Participating in special projects as requested or approved by management.

• *Qualifications**

To be successful in this role, you'll need:

### Qualifications Required

• The highest level of education desired for candidates in this position is a High School diploma, G.E.D., or equivalent experience. Some college preferred.
• One year related work experience in a call center or customer service environment interacting with customers.
• Must be able to work the designated shift and overtime as needed.
• Must be able to talk and type at the same time and communicate effectively while multitasking.
• Must be able to navigate through multiple screens and computer applications while reviewing benefit information.
• Ability to accurately type 45 words per minute while speaking with a customer on the phone.
• Intermediate to Advanced computer skills, including Microsoft Applications.
• Bi-lingual candidates must be able to speak, read, write, and comprehend in Spanish and English.
• Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at arenaflex CFL.

### Physical Demands

• Ability to sit and view a computer screen for several hours at a time.
• Work effectively in a fast-paced and often stressful environment.

### Mental Demands

• Excellent verbal, interpersonal, and written communication skills.
• Superior customer service telephone skills, including active listening and questioning skills.
• Basic math, analytical, and problem-solving skills.
• Ability to think critically to define issues, identify risks, and propose outcomes.
• Maintaining a high level of motivation, initiative, and accountability.
• Organization, prioritization, and time management.
• Ability to interact professionally and work effectively as a team with all levels of employees and management.
• Handling multiple tasks, often within limited time frames.
• Must be able to work in a team environment illustrating cooperation and respect.
• Excellent attendance is required and ability to work a flexible schedule.
• Strong knowledge of customer care processes and techniques

• *What We Offer**

As an arenaflex team member, you'll enjoy:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible scheduling and remote work options
• Comprehensive training and support

• *How to Apply**

If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, we want to hear from you! Apply now to join our team as a Customer Service Associate at arenaflex.