**Experienced Customer Service Advocate II (Remote) – Healthcare Industry**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a Customer Service Advocate II, you'll play a vital role in providing timely and accurate information to our members, providers, and brokers, ensuring they receive the best possible support for their healthcare needs. If you're passionate about delivering outstanding customer service and have a knack for problem-solving, we want to hear from you!

• *About arenaflex**

arenaflex is a leading healthcare organization dedicated to providing innovative solutions and exceptional customer experiences. Our team of dedicated professionals is passionate about making a difference in the lives of our members and the communities we serve. As a remote Customer Service Advocate II, you'll be part of a dynamic team that's committed to excellence, collaboration, and continuous learning.

• *Key Responsibilities**

As a Customer Service Advocate II, you'll be responsible for:

• Providing first-level problem resolution to member, provider, and broker inquiries via telephone, gathering and researching information, and resolving issues based on applicable policies and procedures.
• Using knowledge of products or services to provide customer information and education, analyzing contractual provisions, and interpreting contractual language to meet customer needs.
• Prioritizing workflow and multitasking efficiently in a fast-paced environment, using multiple skill sets with demonstrated proficiency.
• Delivering accurate information to customers in accordance with performance goals and objectives.
• Maintaining customer advocate records by identifying underlying customer needs and guiding them to appropriate resources or programs, updating account information using the business areas enrollment/inquiry tracking system and processes.
• Participating in ongoing education related to new services, industry topics, and skills.

• *Essential Qualifications**

• High School Diploma or GED
• 3 years of customer service experience
• Preferred Qualifications:
+ 3 years of experience in a call center customer service role or experience with medical or insurance terminology+ Knowledge of healthcare industry terminology and concepts

• *Skills and Competencies**

• Demonstrated skills as an empathetic and compassionate communicator
• Ability to quickly gain customer trust and confidence
• Demonstrated PC navigation and data entry skills
• Strong interpersonal communication skills
• Good oral and written communication skills
• Ability to meet established deadlines and handle multiple customer service demands from internal and external customers
• Ability to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Advocate II, you'll have access to:

• Ongoing education and training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

• *Work Environment and Company Culture**

As a remote Customer Service Advocate II, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. arenaflex is committed to creating a culture that values diversity, equity, and inclusion, and we're proud to be an Equal Opportunity Employer.

• *Compensation and Benefits**

arenaflex offers a comprehensive benefits package, including:

• Competitive salary range: $36,360 - $66,660
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) contribution program
• Various incentive programs and plans
• Opportunities for career advancement and professional growth

• *How to Apply**

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Please visit our website to apply: [www.arenaflex.com/careers](http://www.arenaflex.com/careers). We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an Equal Opportunity Employer. We're committed to creating a culture that values diversity, equity, and inclusion, and we're proud to be an employer of choice for talented individuals from diverse backgrounds.

• *Federal Disclosure and Physical Demands**

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key, and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

• *Sponsorship in the US**

Must be eligible to work in the U.S. without sponsorship.