**Experienced Customer Practice Manager, Media & Entertainment, US - Driving Business Transformation and Growth**

Are you a seasoned professional with a passion for driving business transformation and growth in the Media & Entertainment industry? Do you have a proven track record of leading customer-facing teams and developing strategic customer programs that drive financial value? If so, we invite you to join arenaflex, a leading provider of innovative solutions and services, as a Customer Practice Manager, Media & Entertainment, US.

• *About arenaflex**

arenaflex is a global leader in the Media & Entertainment industry, with a rich history of innovation and customer satisfaction. Our team of experts is dedicated to delivering cutting-edge solutions and services that meet the evolving needs of our customers. As a Customer Practice Manager, you will play a critical role in driving business transformation and growth in the Media & Entertainment industry, working closely with our customers to develop and execute strategic customer programs that drive financial value.

• *Key Responsibilities**

As a Customer Practice Manager, Media & Entertainment, US, you will be responsible for leading and supporting transformative customer programs during the pursuit, solution, and ongoing engagement stages. Your key responsibilities will include:

• Leading business outcomes and articulating accelerated customer outcomes through cloud transformation
• Execution of long-term strategic customer transformation roadmaps, with a high bias for action to deliver results in ProServe and Platform bookings in the near term
• Developing a unified account plan and pursuit plan that aligns with arenaflex account team (direct sales)
• Establishing executive relationships across business & technology groups, executive sponsorship of programs
• Establishing an internal network at arenaflex, most notably with internal organizations critical to success: Account Team (#OneTeam), Partner team, Global Services organization, Finance, Legal
• Delivering on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives
• Supporting scale through shared learnings and mechanisms across the ProServe team

• *Essential Qualifications**

To be successful in this role, you will need to have:

• A bachelor's degree, or 7+ years of professional or military experience
• 5+ years of Media & Entertainment Industry experience
• 8+ years of IT consulting and management experience in customer-facing roles
• A proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs
• Experience in leading solutions that include core products, third-party products, and custom-built solutions

• *Preferred Qualifications**

While not required, the following qualifications would be highly desirable:

• A consistent track record of achieving sales targets and opportunity management
• Excellent written and verbal communication skills, including workgroup leadership and executive presentations

• *Skills and Competencies**

To succeed in this role, you will need to possess the following skills and competencies:

• Strong business acumen and understanding of the Media & Entertainment industry
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Proven ability to lead and manage customer-facing teams, with a focus on delivering business outcomes and driving growth
• Strong analytical and problem-solving skills, with the ability to develop and execute strategic customer programs
• Experience with cloud-based solutions and services, with a focus on driving business transformation and growth

• *Career Growth Opportunities and Learning Benefits**

As a Customer Practice Manager, Media & Entertainment, US, you will have the opportunity to develop your skills and expertise in a fast-paced and dynamic environment. arenaflex offers a range of career growth opportunities and learning benefits, including:

• Ongoing training and development programs to help you stay up-to-date with the latest industry trends and technologies
• Opportunities to work with a diverse range of customers and internal stakeholders, with a focus on building strong relationships and driving business outcomes
• A collaborative and supportive work environment, with a focus on teamwork and open communication
• A competitive compensation and benefits package, with opportunities for career advancement and professional growth

• *Work Environment and Company Culture**

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on a foundation of trust, respect, and open communication, with a focus on teamwork and collaboration. As a Customer Practice Manager, Media & Entertainment, US, you will have the opportunity to work with a talented and dedicated team of professionals, with a focus on delivering exceptional customer service and driving business growth.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation and benefits package, with opportunities for career advancement and professional growth. Our compensation package includes:

• A base salary range of $138,200/year to $239,000/year, depending on location and experience
• Opportunities for equity, sign-on payments, and other forms of compensation
• A full range of medical, financial, and other benefits, including health insurance, retirement savings, and paid time off

• *Conclusion**

If you are a seasoned professional with a passion for driving business transformation and growth in the Media & Entertainment industry, we invite you to join arenaflex as a Customer Practice Manager, Media & Entertainment, US. With a focus on delivering exceptional customer service and driving business outcomes, this role offers a unique opportunity to develop your skills and expertise in a fast-paced and dynamic environment. Apply now and take the first step towards a rewarding new role.