**Experienced Full Stack Customer Service Coordinator – Food Manufacturing Industry**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers and deliver exceptional service in the food manufacturing industry. As a dedicated and innovative company, we're seeking a highly skilled and bi-lingual Customer Service Coordinator to join our team. If you're passionate about delivering top-notch customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

• *About arenaflex**

arenaflex is a leading manufacturer of authentic Mexican-style cheeses, cremas, chorizos, and salsas in the United States. With a strong presence in the Hispanic market and over 13 years of consecutive revenue growth, we're poised for continued expansion and innovation. Our company is built on four core values: Family, Quality, Integrity, and Authenticity, which guide our decision-making and interactions with customers, vendors, and employees.

• *Job Summary**

As a Customer Service Coordinator, you'll play a critical role in ensuring customer satisfaction by resolving inquiries, complaints, and issues in a timely and professional manner. You'll be the face of arenaflex, providing exceptional service to our customers, vendors, and consumers while working closely with cross-functional teams to drive business growth and improvement.

• *Key Responsibilities**

• Process orders and order revisions accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.
• Handle daily customer interactions, resolving inquiries and concerns via phone, email, or chat, and providing information about products, services, and company policies.
• Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
• Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Coordinate with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers.
• Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
• Collaborate with the quality assurance team to address any product quality issues reported by customers.
• Work with various departments, such as production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.

• *Essential Qualifications**

• Bi-lingual (Spanish) required
• Food manufacturing experience required
• Bachelor's degree
• 5+ years of customer service experience
• Experience as a customer account manager
• Proven ability to support and communicate cross-functionally
• Experience with documentation of all customer interactions, especially complaints
• Experience with PO's and invoicing PO's
• Proficient in Excel, ERP's, and complaints platform (D365 preferred)
• Experience with B2B or B2B & B2C clients preferred

• *Preferred Qualifications**

• Experience in the food manufacturing industry
• Knowledge of quality control processes and procedures
• Familiarity with ERP systems and inventory management
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

• *What We Offer**

• Competitive salary and benefits package
• Opportunity to work with a leading manufacturer in the food industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements and remote work options
• Access to cutting-edge technology and tools
• Comprehensive training and onboarding program

• *Why Join arenaflex?**

At arenaflex, we're committed to creating a workplace that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to provide a work environment that is safe, inclusive, and respectful. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are eager to grow your career, we want to hear from you!

• *How to Apply**

If you're ready to take the next step in your career and join our team, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Opportunity Employer**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.