**Experienced Customer Experience Concierge – SFR Dispositions and Inventory Management**

• *Join arenaflex, a leading provider of residential real estate services, in shaping the future of customer experience and real estate transactions.**

Are you a detail-oriented and customer-focused professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Experience Concierge, where you will play a vital role in managing new properties received from our SFR business line and ensuring seamless transactions for our clients.

• *About arenaflex**

arenaflex is the leading and most integrated provider of residential real estate services in the United States. With a commitment to innovation, technology, and exceptional customer experiences, we empower everyone's next move. Our diverse portfolio includes franchise and brokerage operations, national title, settlement, and relocation companies, and nationally scaled mortgage origination and underwriting joint ventures. We support approximately 1.5 million home transactions annually, and our approximately 196,200 independent sales agents in the US and 136,400 independent sales agents in 118 other countries and territories are fueled by our innovative products and technology.

• *Our Commitment to Diversity and Inclusion**

At arenaflex, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone's next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion.

• *Key Responsibilities:**

As an Experienced Customer Experience Concierge, you will be responsible for managing a portfolio of properties for our clients within our SalesForce database. Your key responsibilities will include:

• Managing a portfolio of properties for our clients within our SalesForce database
• Communicating with our Relocation Directors specific listing details
• Reviewing documentation to determine the condition of properties
• Requesting repair bids from our partnered vendors as needed
• Acting as a facilitator between our clients and vendors regarding bid approvals, counters, and declined bids
• Communicating all details pertaining to repairs with our Relocation Directors
• Proactively following up to ensure repairs are completed in a timely manner
• Reviewing broker updates for action needed
• Reviewing inspection details to determine if additional repairs, credits, or concessions are requested and/or required that will impact closing
• Following up on each property in your portfolio until the property has closed

• *Essential and Preferred Qualifications:**

• 2-3 years of business experience preferred
• Real estate knowledge preferred
• Strong interpersonal, verbal, and written communication skills
• Digital literacy and ability to navigate multiple systems
• Strong attention to detail
• Planning and organization skills; ability to multi-task in a fast-paced environment
• Ability to relate to our clients and vendors in a professional and courteous manner
• Regular and consistent attendance/punctuality
• Embraces diversity and inclusion
• SalesForce experience preferred

• *Skills and Competencies Required for Success:**

• Strong customer service skills with a focus on delivering exceptional experiences
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong communication and interpersonal skills with the ability to build relationships with clients and vendors
• Ability to navigate multiple systems and databases, including SalesForce
• Strong attention to detail with a focus on accuracy and quality
• Ability to work independently with minimal supervision
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines

• *Career Growth Opportunities and Learning Benefits:**

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Professional development programs and workshops
• Opportunities for advancement and career growth
• Access to industry-leading technology and tools
• Collaborative and dynamic work environment

• *Work Environment and Company Culture:**

arenaflex is a remote-friendly company, and this role is 100% remote from any location in the United States. Our company culture is built on a foundation of innovation, collaboration, and customer focus. We value diversity, inclusion, and employee well-being, and we strive to create a work environment that is supportive, inclusive, and empowering.

• *Compensation, Perks, and Benefits:**

arenaflex offers a competitive compensation package, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to industry-leading technology and tools
• Collaborative and dynamic work environment

• *How to Apply:**

If you are a motivated and customer-focused professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

• *Equal Employment Opportunity Statement:**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of belonging that empowers everyone's next move.