**Experienced Customer Experience Champion II – Remote Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Champion II, you'll play a vital role in shaping the future of customer service at arenaflex. If you're a customer-centric individual with a passion for sales, problem-solving, and continuous learning, we encourage you to apply for this exciting opportunity.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a diverse network of people driven by our shared ambition to shape a better future. At arenaflex, we believe in the power of collaboration, innovation, and creativity to drive impact and make a meaningful difference in the world.

• *What You'll Be Doing**

As a Customer Experience Champion II, you'll be responsible for delivering exceptional customer experiences through first-contact resolution, sales, and upselling opportunities. Your primary focus will be on resolving customer concerns, educating customers on device-related inquiries, and providing targeted recommendations to enhance their experience. You'll also serve as a brand ambassador, advocating for customers and highlighting the benefits of arenaflex's products and services.

• *Key Responsibilities:**

• Handle and resolve customer concerns through first-contact resolution, while educating customers on device-related inquiries.
• Turn every contact into a sell or save opportunity with a premium experience, ensuring customer loyalty to arenaflex.
• Embrace the Service Plus mindset by resolving customer concerns and future concerns, providing an exceptional experience through discovery and targeted recommendations.
• Navigate systems and use tools and resources to be self-sufficient and effectively provide billing explanations for customers in your queue.
• Serve as a brand ambassador and advocate for customers newly joined to arenaflex, highlighting all that arenaflex has to offer through our products and services.
• Practice an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
• Identify plans and services that would suit customer needs to prevent future contacts.

• *Where You'll Be Working**

You'll work from home in this remote role, with occasional in-person training and meetings. Your home must be located within the contiguous United States, with a dedicated quiet and private workspace. You'll also need to meet the following home office requirements:

• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you).
• A dedicated quiet and private workspace.
• Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements.
• The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

• *What We're Looking For**

To be successful in this role, you'll need:

• A Bachelor's degree or one or more years of customer service experience.
• One or more years of sales experience.
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding revenue goals.
• The ability to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.
• The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
• Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided.

• *Even Better If You Have:**

• A degree.
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
• Experience troubleshooting hardware, software, applications, network, and device issues.
• Experience promoting and upselling products or services.
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping you grow and develop your skills and knowledge. As a Customer Experience Champion II, you'll have access to:

• Ongoing training and development opportunities to enhance your customer service and sales skills.
• Regular feedback and coaching to help you achieve your goals and improve your performance.
• Opportunities to take on new challenges and responsibilities as you grow and develop in your role.
• A collaborative and inclusive work environment that encourages open communication, creativity, and innovation.

• *Work Environment and Company Culture Highlights**

At arenaflex, we're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of inclusivity and respect. We're committed to creating a work environment that's collaborative, innovative, and empowering, where everyone feels valued, connected, and empowered to reach their potential and contribute their best.

• *Compensation, Perks, and Benefits**

As a Customer Experience Champion II, you'll receive a competitive salary and benefits package, including:

• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• A collaborative and inclusive work environment.

• *How to Apply**

If you're a customer-centric individual with a passion for sales, problem-solving, and continuous learning, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!