**Experienced Customer Care Representative – Work from Home Opportunity with arenaflex**

Are you a customer-centric individual with exceptional communication skills and a passion for delivering top-notch service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Care Representative – Work from Home Opportunity.

At arenaflex, we're committed to revolutionizing the way we connect with our customers and community. As a Customer Care Representative, you'll play a vital role in ensuring our customers receive exceptional service, support, and solutions to their queries. With a strong focus on building long-term relationships, you'll be the face of arenaflex, providing a seamless experience that exceeds our customers' expectations.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. With a strong presence in the industry, we're committed to delivering exceptional customer experiences, fostering a culture of innovation, and driving growth through collaboration and teamwork.

• *Job Highlights**

• **Location:** Remote (must reside within an hour of the arenaflex Bristol, VA office)
• **Compensation:** A competitive salary
• **Position:** Experienced Customer Care Representative – Work from Home Opportunity
• **Start Date:** Immediate openings available
• **Company:** arenaflex

• *Responsibilities**

As an Experienced Customer Care Representative, you'll be responsible for:

• Guiding customers through their billing changes during acquisitions or transitions, reviewing account information, service plans, pricing, installation fees, and equipment needs for accuracy.
• Resolving billing issues quickly and efficiently through phone calls, email, and chat.
• Walking customers through our billing cycle, auto pay, paperless billing, customer portal, and taking their first payment.
• Calling customers with outstanding debts to collect overdue payments and updating account notes for collection efforts.
• Processing collections in a courteous and professional manner.
• Completing install tickets in the morning and throughout the day to aid in accuracy for billing and inventory.
• Setting up new customers, answering questions, or making changes to their billing or services.
• Consistently working in Excel, SONAR, and project management software/database.
• Reviewing construction drawings in SONAR for new account setup.
• Working alongside peers, leaders, and other departments, learning and sharing ideas, while serving customers and providing resolutions to issues.

• *Requirements**

To succeed in this role, you'll need:

• A High School diploma or GED.
• Above-average understanding of Internet and/or wireless technology.
• Strong analytical skills with the ability to read, follow instructions, communicate, and document clearly.
• The ability to learn new processes and skills, grow knowledgeable of systems, and develop proficiency in our company values, organizational requirements, and competencies.
• A stationary position for 8-10 hours, with flexibility to work occasional nights, weekends, and holidays.
• Other duties needed to help drive our vision, fulfill our mission, and abide by our organization's values.

• *Benefits**

As an arenaflex team member, you'll enjoy:

• Medical (3 plans to choose from), Dental, and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life as well as Voluntary policies
• 401(k) with a generous company match
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Uniform/Boot allowance (applicable by position)
• Cell Phone Allowance (applicable by position)
• Career Progression Opportunities
• Discounted Broadband Services (where applicable)

• *Why arenaflex?**

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of innovation, collaboration, and growth, where our team members can thrive and reach their full potential. Join us, and you'll become part of a dynamic team that's passionate about delivering exceptional customer experiences and making a meaningful impact in our community.

• *How to Apply**

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Click the link below to submit your application and take the first step towards a rewarding new role.

• *Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.**