**Experienced Customer Care Professional – Relationship Building and Account Management**

At arenaflex, we're not just a company – we're a community of passionate individuals who strive to deliver exceptional customer experiences every day. With a rich history of innovation and a commitment to excellence, we've become a leader in the global service experience. Our unique servicing philosophy, Relationship Care, puts the heart of our customers at the center of every interaction, creating opportunities to deliver value and deepen relationships.

As a Customer Care Professional at arenaflex, you'll be part of a diverse team of over 60,000 colleagues who share a common goal: to make a meaningful impact on our customers' lives. We're looking for talented individuals who are passionate about serving others, results-driven, and eager to join a world-class global brand.

• *About arenaflex**

arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. We're proud to have a diverse community of over 60,000 colleagues who share a common goal: to deliver exceptional customer experiences every day. Our unique servicing philosophy, Relationship Care, puts the heart of our customers at the center of every interaction, creating opportunities to deliver value and deepen relationships.

• *Job Summary**

As a Customer Care Professional at arenaflex, you'll be responsible for delivering extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment. You'll evaluate and analyze account information, recommending tailored solutions to our customers, and reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

• *Key Responsibilities**

• Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment
• Evaluate and analyze account information and recommend tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services
• Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy
• Adhere to quality and compliance guidelines
• Document necessary account information and offer custom solutions that benefit the customer
• Grow and nurture customer relationships on every interaction that results in measurable customer value
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality

• *Qualifications**

• Minimum 2 years of BPO work experience
• At least 1 year of voice account experience from the most recent company joined
• Successful in previous job (high performer)
• Bachelor's degree, associate degree, or college undergrads may apply
• Work from Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed+ Must have a private & quiet area to work at home+ Must be amenable to work in Taguig once community quarantine measures are lifted

• *Preferred Experience**

• Measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) from the most recent company joined
• Candidates with prior experience in B2B and B2C servicing would be preferred
• Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship building
• Sales experience (Value generation/consultative selling) is a plus

• *What We Offer**

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and onboarding program
• Flexible work arrangements, including work-from-home options

• *Why Join arenaflex?**

• Be part of a global brand that values innovation, excellence, and customer satisfaction
• Work with a diverse team of talented individuals who share a common goal: to make a meaningful impact on our customers' lives
• Enjoy a comprehensive benefits package, including competitive compensation, health insurance, and retirement savings plan
• Take advantage of opportunities for career growth and professional development, including training and mentorship programs
• Be recognized and rewarded for outstanding performance, with opportunities for promotions and bonuses

• *How to Apply**

If you're passionate about serving customers, results-driven, and interested in working for a world-class global brand, then arenaflex may be an ideal fit for you. Apply now to join our team of Customer Care Professionals and be part of a community that's dedicated to delivering exceptional customer experiences every day.

• *Note**

Offer of employment with arenaflex is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.