**Experienced Full Stack Customer Care Representative – Remote Sales and Service Position**

• *Job Summary:**

Join the arenaflex family as a Senior Customer Care Representative and embark on a rewarding career in sales and customer service. As a key member of our team, you will be responsible for handling inbound service inquiries, creating leads, and selling new services to our valued customers. With a competitive starting salary of $17/hour, plus commission opportunities, you will have the potential to earn $45K+/year. arenaflex is committed to your success, offering a comprehensive benefits package, paid vacation, and opportunities for career growth and development.

• *About arenaflex:**

arenaflex is a global leader in Pest Control and other services, serving consumer and business customers across multiple industries. We pride ourselves on being a trusted partner to many of the world's leading brands and are dedicated to fulfilling our mission to "protect people, enhance lives, and preserve the planet." With a legacy of excellence and a commitment to innovation, arenaflex is the perfect place to launch or advance your career.

• *Job Responsibilities:**

• Handle both residential and commercial customer calls/correspondence for service, scheduling, bill payments, and billing inquiries, turning great service into revenue-generating contacts
• Offer creative Home Inspection leads to all customers that qualify
• Identify the needs of current and new customers and offer products to close sales and generate revenue and commissions
• Utilize one call resolution techniques to resolve customer issues using all available resources
• Cultivate and maintain ongoing customer relationships
• General knowledge of the organization, products, and/or services
• Excellent verbal communication skills with the ability to overcome objections and de-escalate situations
• Use computerized systems for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicate with branch personnel to resolve service and scheduling issues
• Initiate outbound customer service calls for various campaigns
• Assist with collecting payments that have gone to collections due to non-payment

• *Requirements:**

• High school diploma or GED
• Combined 1-2 years of sales and customer service experience
• Ability to use computer-related technology
• Basic knowledge of Google Suite and Microsoft Windows
• Ability to type 25 wpm (preferred)
• Good verbal, written, and interpersonal communication skills
• Must be able to meet the standard KPI required metrics
• Ability to maintain professional communication and remain efficient in a fast-paced environment
• Good problem-solving skills
• Ability to work flexible schedule, including weekends and holidays
• Must be dependable and consistently punctual for all scheduled shifts
• Private home office/workspace suitable for working remotely during scheduled shifts
• Broadband internet (25Mbps download & 5Mbps upload speeds) with the ability to hardwire via an Ethernet cable
• Child/dependent care as necessary during the hours of scheduled shift

• *Physical Demands and Working Conditions:**

• The physical demands are representative of those that must be met by an employee to perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Incumbent must be prepared to:
+ Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects+ Sit for long periods of time while using office equipment such as computers, phones, etc.+ Perform repetitive motions, such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment+ Express or exchange ideas with others using spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in sounds in the environment
• Incumbent is required to have:
+ Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screens, and expansive reading

• *Why Choose arenaflex?**

A career with arenaflex can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer:

• **Total Rewards Program:** Comprehensive benefits package, including health and wellness benefits, savings and retirement plans, and work-life balance initiatives
• **Professional and Personal Growth:** Multiple avenues to grow your career, training and development programs, and tuition reimbursement benefits
• **Health and Wellness:** Health benefits, including medical, dental, vision, disability, and life insurance, plus much more
• **Savings and Retirement:** 401(k) retirement plan with company-matching contributions
• **Work-Life Balance:** Vacation days, sick days, company-paid holidays, and floating holidays

• *Equal Opportunity Employer:**

arenaflex is committed to diversity and inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

• *Disclaimer:**

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• *Apply Now:**

If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join the arenaflex team as a Senior Customer Care Representative.