**Experienced Customer Care Advocate – Delivering Exceptional Experiences in a Collaborative Environment**

At arenaflex, we're passionate about creating a workplace where talented individuals can thrive, grow, and make a meaningful impact. As a Customer Care Advocate, you'll play a vital role in ensuring that our customers receive exceptional service and support, helping us build a reputation for excellence and innovation in the industry.

• *About arenaflex**

arenaflex is a world-renowned brand that's leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. Our commitment to excellence, teamwork, and respect has earned us a reputation as one of the most admired brands globally. We're proud to be a part of the arenaflex family, where diverse perspectives and unique human experiences are valued and celebrated.

• *The Experience Center Central Customer Care Team**

Our Customer Care Team is the heartbeat of arenaflex, ensuring that all customer requests are addressed in a personalized and proactive manner. As a Customer Care Advocate, you'll be responsible for responding to inbound communications from customers, dealers, and third parties, generated through multiple channels across the arenaflex, LFS, and Private Label portfolios. Your primary goal will be to resolve inquiries while delivering an exceptional experience, providing customer-oriented service and problem resolution in accordance with established guidelines.

• *Key Responsibilities:**

• Accurately and timely handle all aspects of customer inquiries, account maintenance, and transactions
• Respond to communications from customers, dealers, and third parties, primarily via telephone, with some e-mail and written correspondence
• Analyze account characteristics and work with customers to resolve their issues, while providing "best in class" customer service
• Follow engagement strategy to enhance customer satisfaction and build loyalty to the arenaflex/LFS and/or Private Label (MFS) brand
• Document all activities in a clear and concise manner utilizing the appropriate systems in accordance with established procedures
• Stay up-to-date with changes in policy and procedures to ensure compliance with high-risk processes

• *What You Bring:**

• High School Diploma or GED
• College degree or equivalent work experience preferred
• Focus on timely and accurate responses to customers
• Excellent verbal communication and interpersonal skills
• Consistent adherence to the applicable call model
• Strong ability to apply lessons learned from past experiences and work through complex changes/situations in a consistently evolving work environment

• *What We Offer:**

• Competitive base salary and benefits effective day 1
• Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Vehicle purchase & lease programs
• Comprehensive health care and wellness plans for your entire family
• Flextime and virtual work options (if applicable)
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from arenaflex regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools, and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

• *Belonging at arenaflex**

Our success begins and ends with our people. We're proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. We value unique human experiences and respect for all is our North Star. arenaflex is committed to creating a workplace where everyone feels welcome, included, and empowered to contribute their best.

• *Career Possibilities:**

arenaflex is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration, and know diverse backgrounds, experiences, and perspectives are not only the right thing for our people, they are a business imperative.

• *How to Apply:**

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's shaping the future of mobility, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

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