**Experienced Customer Alarm Monitoring Agent - 2nd/3rd Shifts at arenaflex**

At arenaflex, we're dedicated to providing top-notch security solutions that safeguard our customers' homes and businesses. As a Customer Alarm Monitoring Agent, you'll play a vital role in ensuring the safety and security of our customers by monitoring alarm signals and dispatching emergency services as needed. This is a unique opportunity to join a dynamic team that values exceptional customer service, flexibility, and career growth.

• *About arenaflex**

arenaflex is a leading provider of innovative security solutions, committed to protecting our customers' assets and well-being. With a strong focus on customer satisfaction, we strive to deliver exceptional service and support. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks.

• *Responsibilities**

As a Customer Alarm Monitoring Agent, you'll be responsible for:

• Responding to alarm signals from customers' alarm systems in a timely and efficient manner
• Dispatching emergency signals to police, fire, and medical agencies as needed
• Providing world-class customer service to customers in their time of need, ensuring their safety and security
• Notifying customers of non-emergency signals and keeping them informed throughout the process
• Notifying account contacts of emergency signals after dispatch, ensuring seamless communication
• Receiving and processing inbound calls requesting information, providing accurate and timely responses

• *Key Skills and Qualifications**

To succeed in this role, you'll need:

• A high school diploma or equivalent
• The ability to type a minimum of 40 words per minute
• A clean FBI criminal background check to obtain a Burglar Alarm License in all 50 states
• One year of customer service experience (preferred but not required)

• *Nice-to-Haves**

While not required, the following skills and qualifications are highly desirable:

• Bilingual Spanish/English speakers (additional $1.00 per hour)
• Experience in a high-stress environment, such as emergency services or customer-facing roles

• *Benefits and Perks**

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• 401(k) with matching contributions
• Dental insurance
• Flexible scheduling to suit your needs
• Health insurance
• Life insurance
• On-the-job training to help you succeed in your role
• Paid time off to relax and recharge
• Parental leave to support your growing family
• Referral program to reward your friends and colleagues
• Vision insurance to protect your eye health

• *Career Growth and Learning Opportunities**

At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Alarm Monitoring Agent, you'll have opportunities to:

• Develop your customer service skills and expertise
• Learn about security solutions and industry best practices
• Collaborate with a dynamic team to achieve shared goals
• Pursue career advancement opportunities within arenaflex

• *Work Environment and Company Culture**

arenaflex is a fast-paced and dynamic environment that values teamwork, innovation, and customer satisfaction. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. As a Customer Alarm Monitoring Agent, you'll work in a state-of-the-art call center, equipped with the latest technology and tools to support your success.

• *How to Apply**

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.