**Experienced Customer Advocate – Mortgage Industry – FULLY REMOTE Opportunity**

At arenaflex, we're committed to empowering our customers and fostering a culture of innovation and growth. As a dedicated Customer Advocate, you'll play a vital role in delivering exceptional customer experiences and driving business success. We're seeking a highly skilled and motivated individual to join our team in a FULLY REMOTE capacity, offering a competitive salary and a dynamic work environment.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services, partnering with clients across various industries to drive transformation and growth. With a strong presence in North America, Europe, and Asia, we're proud to work with over 6,000 clients, including 80% of the Fortune 500. Our team of 80,000 professionals is dedicated to delivering exceptional results and making a lasting impact.

• *Job Summary**

We're seeking an experienced Customer Advocate to join our team in the mortgage industry. As a Customer Advocate, you'll be responsible for processing loan applications, providing exceptional customer service, and driving business growth. This is a fantastic opportunity to grow your career and work in a dynamic, FULLY REMOTE environment.

• *Key Responsibilities**

• Process loan applications in compliance with mortgage lending and applicable investor guidelines
• Serve as the primary customer contact, acting as a liaison between the borrower, underwriter, and loan advisor
• Provide periodic status updates and timely return all incoming inquiry calls
• Note all communication and statuses in the Loan Operating System
• Contact borrowers for outstanding documents, including items on the Underwriting Terms and Conditions sheet
• Validate the 1003 loan application for completion and accuracy, confirming information entered in the Loan Origination System matches
• Perform duties such as analyzing the loan application, assessing creditworthiness, and reviewing title commitments and fees
• Monitor the loan process and manage proper expectations with clients and sales staff through closing

• *Essential Qualifications**

• 3+ years of loan processing experience
• Must have VA and FHA loan experience (ideally with a portfolio split of 30/30/30 between FHA/VA/conventional)
• Must be comfortable talking to brokers on the phone (80% of the job involves calling brokers to follow up)
• Experience managing 30-50 loans in their pipeline
• Ideally, a 50/50 split or more heavily focused on re-finance loans

• *Preferred Qualifications**

• Experience working in a FULLY REMOTE environment
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Loan Operating Systems and Loan Origination Systems

• *Work Environment and Shift**

• 8-hour shift between 8:00-6:00pm Monday-Friday
• 100% remote work environment
• Flexible and dynamic work environment with opportunities for growth and development

• *Compensation and Benefits**

• Competitive salary: $52,000
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

• *Why Join arenaflex?**

• Work in a dynamic, FULLY REMOTE environment with a team of experienced professionals
• Enjoy a competitive salary and comprehensive benefits package
• Grow your career in a rapidly growing industry with opportunities for advancement
• Collaborate with a talented team of professionals who are passionate about delivering exceptional results

• *How to Apply**

If you're a motivated and experienced Customer Advocate looking for a new challenge, we encourage you to apply today. Please submit your most up-to-date resume and a cover letter outlining your qualifications and experience. A recruiter will contact you as soon as possible to discuss your application.

• *About arenaflex**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply today and join our team of dedicated professionals who are passionate about delivering exceptional results.