**Experienced Customer Care Representative – Life Insurance, Mortuary, Cemetery, and Mortgages**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Care Representative, you'll play a vital role in providing top-notch support to our policy holders, agents, and funeral homes. If you're a people person with a passion for delivering outstanding service, we want to hear from you.

• *About arenaflex**

arenaflex is a leading provider of Life Insurance, Mortuary, Cemetery, and Mortgages solutions. Our mission is simple: we want to provide the very best in these essential services, and people love our products and people love working here too. We've been recognized as a "Top Workplace" for 8 years in a row, and we're committed to maintaining this exceptional standard.

• *Job Summary**

We're seeking an experienced Customer Care Representative to join our Customer Care department. As a key member of our team, you'll be responsible for answering phone calls, providing exceptional customer service, and resolving issues in a timely and professional manner. This is a fantastic opportunity to gain call experience working for a stable company in the insurance industry.

• *Key Responsibilities**

• Answer phone calls and provide exceptional customer service to policy holders, agents, and funeral homes
• Resolve customer complaints and issues in a timely and professional manner
• Utilize knowledge of our products and services to provide accurate and helpful information to customers
• Maintain accurate records and documentation of customer interactions
• Collaborate with internal teams to resolve complex customer issues
• Stay up-to-date on company policies, procedures, and product knowledge
• Participate in ongoing training and development to improve customer service skills and product knowledge

• *Requirements**

• High School diploma or equivalent
• Basic computer operation skills
• Ability to type 35 wpm
• Working knowledge of Microsoft office (Outlook, Excel, Word)
• Ability to pay close attention to detail
• Ability to quickly learn new processes and procedures
• Full-time schedule Monday through Friday - 8:00am-4:45pm MST (part-time schedule open to discussion)

• *Preferred Qualifications**

• Prior experience working in the insurance industry
• Fluency in Spanish (additional language skills a plus)
• Experience with customer relationship management (CRM) software
• Knowledge of life insurance, mortuary, cemetery, and mortgages products and services

• *What You'll Love About arenaflex**

• Great Company Culture: We're a Top Workplace for 8 years in a row, and we're committed to maintaining this exceptional standard.
• Top Workplaces: We're proud to be recognized as a Top Workplace for 8 years in a row (2016, '17, '18, '19, '20, '21, '22, '23).
• Going Places: We're a growing company, and we're excited to see where our journey takes us. We've recently been added to the Russell 2000 Index, attributing our strong growth.
• Rest and Relaxation: We offer accrued sick/vacation leave and paid holidays, so you can take a break when you need it.
• Health Benefits: We offer medical with HSA and FSA options, dental, and vision, so you can take care of yourself and your loved ones.
• Prepare for the Future: We offer a 401(k) with company match, so you can plan for your future.

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer ongoing training and development opportunities, including:

• Ongoing training and development to improve customer service skills and product knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

• *Work Environment and Company Culture**

Our office is a dynamic and supportive environment where you'll have the opportunity to work with a talented team of professionals. We're committed to maintaining a positive and inclusive work culture, and we're proud to be recognized as a Top Workplace for 8 years in a row.

• *Compensation, Perks, and Benefits**

We offer a competitive salary and a range of benefits, including:

• Competitive salary
• Accrued sick/vacation leave and paid holidays
• Medical with HSA and FSA options, dental, and vision
• 401(k) with company match
• Ongoing training and development opportunities
• Collaborative and supportive work environment

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!