**Experienced Client Scheduler – Customer Service Support for arenaflex**

At arenaflex, we're dedicated to delivering exceptional research and insights that shape business strategies. As a leading global research organization, we're seeking a highly organized, empathetic, and customer-focused Client Scheduler to join our team. This is a remote opportunity perfect for someone who thrives in a virtual environment and is passionate about providing top-notch customer service.

• *About arenaflex**

arenaflex is a global research organization that connects people to insights that drive business growth. With a commitment to excellence and a passion for innovation, we've established ourselves as a trusted partner for businesses seeking to understand their customers and markets. Our team of experts works tirelessly to deliver high-quality research and insights that inform strategic decisions.

• *Job Summary**

As a Client Scheduler, you'll play a critical role in supporting our growing client base by coordinating appointments, ensuring accurate communication, and providing exceptional customer service. You'll act as a key point of contact between clients, researchers, and study participants, managing scheduling logistics, responding to inquiries, and providing timely, professional support that reflects arenaflex's standard of excellence.

• *Key Responsibilities**

• Schedule and confirm interviews, focus groups, and consultation calls using internal tools and calendars
• Respond to participant and client inquiries via phone, email, or live chat in a timely and professional manner
• Ensure that all appointments are accurately logged, confirmed, and communicated
• Provide reminders and follow-up messages to minimize missed appointments
• Assist with intake, rescheduling, or documentation support as needed
• Maintain up-to-date records of client interactions within our CRM system
• Coordinate across multiple time zones and calendars to ensure accuracy
• Escalate scheduling conflicts or urgent concerns to the project management team

• *Qualifications**

• High school diploma or GED required; some college or customer support training preferred
• Minimum 3 year experience in administrative, scheduling, or customer service role (remote or in-office)
• Excellent communication and interpersonal skills
• Strong attention to detail and time management
• Proficiency with Microsoft Office, Google Calendar, Zoom, and scheduling software
• Ability to work independently and reliably in a remote setting
• Familiarity with market research environments or client-facing industries is a plus
• Must have a dedicated workspace, high-speed internet, and strong organizational skills

• *What We Offer**

• Fully remote work flexibility
• Paid virtual onboarding and training
• Competitive hourly compensation + eligibility for performance-based bonuses
• Supportive and inclusive company culture
• Opportunities for career advancement within a global research organization
• Meaningful work that connects people to insights that shape business strategies

• *Benefits**

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off
• Work from home

• *Experience**

• Customer support: 3 years (Required)

• *Work Location**

• Remote (Work from Home – U.S. Based)

• *Schedule**

• Monday to Friday | Flexible shifts | No weekends required

• *Pay**

• Competitive hourly rate (based on experience) + performance-based incentives

We're committed to creating a work environment that's inclusive, supportive, and empowering. If you're passionate about delivering exceptional customer service and thrive in a remote setting, we encourage you to apply for this exciting opportunity.

• *How to Apply**

If you're a motivated and organized individual with a passion for customer service, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination.