Energy Services Data Entry Specialist | Remote Work From Home Position | Client Records Management & Administrative Support

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About arenaflex

Welcome to arenaflex, where meaningful work meets passionate purpose! We are a distinguished non-profit human services organization dedicated to creating positive, lasting change in our communities. Our mission centers on enhancing the lives of individuals and families through comprehensive support services, community growth initiatives, and holistic well-being programs. At arenaflex, we believe that every person deserves access to essential resources, opportunities for growth, and the support needed to thrive. Our dynamic team is united by a shared commitment to making a tangible difference in the lives of those we serve, and we invite you to join us in our vital mission.

For decades, arenaflex has been a beacon of hope and stability in Fitchburg, MA, and the surrounding communities. Our Energy Services Programs represent a critical component of our organizational efforts, helping households manage energy costs, access heating and cooling assistance, and maintain safe, comfortable living environments. We recognize that energy security is fundamental to family stability, and our team works tirelessly to ensure that no family goes without essential utilities. By joining arenaflex, you become part of a legacy of service, compassion, and community transformation.

Position Overview

Are you detail-oriented, organized, and passionate about supporting community services? Do you thrive in environments where your work directly contributes to helping families in need? If so, arenaflex has an exciting opportunity for you! We are currently seeking a dedicated and reliable Energy Services Data Entry Specialist to join our growing team in a fully remote capacity.

As a valued member of our Energy Services department, you will play a crucial role in maintaining organized, accurate, and up-to-date digital records that support the day-to-day operations of our programs. Your attention to detail and commitment to accuracy will ensure that our team can effectively serve clients and track program outcomes. This position offers an excellent opportunity to develop your skills in a supportive, mission-driven environment while contributing to meaningful community impact—all from the comfort of your home office.

Key Responsibilities

The Energy Services Data Entry Specialist will be responsible for maintaining the integrity of our client data systems and ensuring seamless operational support. The following duties represent the core responsibilities of this role:

• Data Management and Entry: Input and maintain updated client status records in the Statewide Client Service Center, accurately reflecting the current production pipeline and ensuring all information is current and accessible to program staff.


• Communication Monitoring: Monitor incoming emails and communications, promptly logging documents and correspondences in the Monday.com platform upon receipt to ensure no critical information falls through the cracks.


• Database System Compliance: Follow program guidelines meticulously for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and any other systems as needed. Maintain proficiency in multiple platforms and adapt to new technologies as programs evolve.


• Record Organization and Maintenance: Maintain organized digital and paper participant files in accordance with program guidelines, ensuring full compliance with agency and funder requirements. Implement systematic filing approaches that support efficient information retrieval.


• Team Collaboration: Collaborate effectively with program staff to support, enhance, and promote communication and consistency in the delivery of services. Serve as a reliable administrative partner to program coordinators and case managers.


• General Clerical Support: Assist with various clerical duties, including but not limited to filing, mailings, phone coverage, document preparation, and other administrative tasks as assigned.


• Remote Work Availability: Maintain availability for remote work arrangements, including attending virtual meetings, responding promptly to communications, and conducting regular duties as needed during standard business hours.


• Professional Development: Attend all required staff meetings, supervision sessions, training programs, and contractual meetings. Participate in mandatory agency training and pursue relevant professional development activities to enhance job performance.


• Confidentiality and Security: Ensure strict confidentiality is maintained in all aspects of the role, adhering to HIPAA regulations and agency policies regarding client information security.


• Additional Duties: Perform related work as required, demonstrating flexibility and willingness to support team needs as they arise.

Required Qualifications and Skills

To succeed in this role, candidates must meet the following minimum requirements:

• Education: Associate degree or equivalent professional experience in a relevant field such as human services, business administration, or a related discipline.


• Experience: A minimum of two years of experience in Human Services or a related field, OR applicable work experience working with diverse individuals and families facing economic challenges. We value practical experience that demonstrates your ability to work effectively with varied populations.


• Education/Experience Substitution: Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education at the discretion of the hiring committee.


• Language Skills: Bilingual in Spanish preferred, as this proficiency will significantly enhance your ability to serve our diverse community effectively.


• Technical Proficiency: Strong computer skills with proficiency in Microsoft Office applications, email platforms, and comfort learning new database systems.


• Communication Skills: Excellent written and verbal communication abilities, with the capacity to interact professionally with colleagues, clients, and community partners.


• Organizational Skills: Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines in a remote work environment.

Essential Competencies for Success

Beyond formal qualifications, arenaflex seeks candidates who demonstrate the following competencies:

• Attention to Detail: The ability to maintain high accuracy in data entry and file management, recognizing that small errors can have significant implications for client services and program compliance.


• Self-Motivation and Discipline: Success in a remote position requires strong self-direction, the ability to work independently, and discipline to maintain productivity without direct in-person supervision.


• Adaptability: Willingness to learn new systems, adapt to changing procedures, and remain flexible in response to evolving program needs.


• Customer Service Orientation: A genuine commitment to serving others with empathy, patience, and respect, recognizing that clients may be experiencing challenging circumstances.


• Team Player Attitude: Collaborative spirit and willingness to support colleagues, share knowledge, and contribute to a positive team environment.


• Ethical Standards: Unwavering commitment to confidentiality, integrity, and ethical conduct in all aspects of work.

Career Growth and Professional Development

At arenaflex, we invest in the growth and development of our team members. This position offers numerous opportunities for professional advancement and skill development:

You will gain valuable experience working with multiple database systems and client management platforms, building technical expertise that is highly transferable in the human services sector. Through regular training sessions and professional development opportunities, you will expand your knowledge of energy assistance programs, compliance requirements, and best practices in records management.

As you demonstrate competence and commitment in your role, you will have opportunities to take on additional responsibilities, potentially leading to advancement into supervisory or specialized positions within the organization. arenaflex supports internal promotion and encourages dedicated team members to pursue career paths that align with their skills and interests.

Our comprehensive training programs ensure that you feel confident in your role from day one and continue to grow throughout your career with us. You will have access to workshops, certifications, and educational resources that support your professional journey.

Work Environment and Culture

Join a workplace that genuinely values its employees! At arenaflex, we foster a supportive, collaborative culture where every team member's contribution is recognized and appreciated. Our remote work arrangement provides the flexibility to design your work environment in a way that supports your productivity and well-being.

While working remotely, you will remain connected to your team through regular virtual meetings, instant messaging platforms, and ongoing communication with supervisors and colleagues. We believe that strong relationships and clear communication are essential to remote team success, and we prioritize creating opportunities for connection and collaboration.

Our organizational values include compassion, integrity, excellence, and community. These values guide how we interact with clients, partners, and each other. When you join arenaflex, you become part of a team that genuinely cares about making a difference and supports one another in achieving our shared mission.

Compensation and Benefits

arenaflex is committed to providing competitive compensation and a comprehensive benefits package that supports your well-being, financial security, and personal growth:

• Health Insurance: Comprehensive medical, dental, and vision coverage to take care of your physical health and well-being.


• Financial Planning: Employer-sponsored retirement plan contributions to help you build a secure financial future.


• Paid Time Off: Generous paid time off policy allowing you to relax, recharge, and maintain work-life balance.


• Student Loan Support: Access to student loan forgiveness programs and resources to help ease your student loan burden.


• Educational Opportunities: Tuition remission programs to support your continued education and skill development.


• Pet Insurance: Comprehensive insurance coverage for your beloved furry family members.


• Employee Perks: Access to exclusive employee discounts and perks from various partner organizations.


• Flexible Spending Accounts: FSA options to maximize your healthcare and dependent care savings.

Join Our Mission

If you are ready to make a meaningful difference in your community while building a rewarding career, arenaflex invites you to apply today! This is more than just a job—it is an opportunity to contribute to vital services that help families maintain warmth, comfort, and stability in their homes.

We seek individuals who are passionate about service, committed to excellence, and eager to be part of something bigger than themselves. Your skills, dedication, and enthusiasm will directly impact the lives of families in need, and you will find profound fulfillment in knowing that your work matters.

Employment Type: Full-Time

Work Location: Remote (Work From Home)

Position Type: Regular, Full-Time

Take the first step toward a fulfilling career with arenaflex. Apply now and become part of a team that makes a meaningful difference in our community every day. We look forward to welcoming you to our team and working together to create positive change!