Disability Payment Administrator

Sun Life Québec is a leading provider of health benefits in Canada, dedicated to supporting the health care needs of millions of Canadians. The Disability Payment Administrator will assist clients with disability benefit processes, ensuring a smooth experience and promoting health improvements.

Responsibilities

• Process Plan Member Update Forms and extend Disability benefits
• Help clients through the CPP/QPP Application process
• Follow up with clients for part time earnings
• Prepare and close LTD files that reach expiry
• Review and update Power of Attorney/Authorization information
• Address and EFT changes
• Investigate returned mail
• Handle inbound and outbound calls
• Create an environment that promotes team member accountability and autonomy
• Represent Sun Life professionally, internally and externally, and work well with partners and clients
• Identify and suggest opportunities for process improvements

Skills

• Stellar customer service skills that puts the client first
• Demonstrate active listening skills towards our Plan Members and Plan Sponsors
• Exceptional time management and organizational skills
• Outstanding communication skills – written and verbal
• Thrive in a fast paced, high-volume production environment
• Ability to take initiative and demonstrate sound judgement
• Show resilience when taking on new responsibilities or handling difficult situations
• Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth
• Teamwork and collaboration
• Occasional over time is required during periods with high incoming volumes in order to meet client expectations
• Bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec

Benefits

• Comprehensive benefits
• Wellness programs, benefits and health incentives
• Paid vacation based on experience and additional days to support family care and personal emergencies

Company Overview