Customer Support Clerk

Berkheimer Tax Innovations has been a leader in tax collection services for 90 years, serving communities across Pennsylvania. They are seeking a Customer Support Clerk to provide assistance to taxpayers through in-person and phone support, process tax forms, and ensure account accuracy.

Responsibilities

• Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing
• Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries
• Process tax forms & post payments to proper accounts
• Complete all tasks in a timely manner while meeting company standards

Skills

• High School Diploma or equivalent
• 0 - 6 months related experience and/or training
• Reliable transportation to outer offices and tax sit-ins
• Ability to manage difficult or emotional customer situations
• Strong attention to detail with high levels of accuracy
• Situation analysis and problem-solving skills
• Ability to sit for long periods of time

Benefits

• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Travel Insurance
• Business casual work environment

Company Overview