Customer Support Clerk

Berkheimer Tax Innovations has been a leader in tax collection services across Pennsylvania for 90 years. They are currently seeking a Customer Support Clerk to provide support to taxpayers through in-person and phone assistance, manage tax account processing, and ensure timely completion of tasks.

Responsibilities

• Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing
• Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries
• Process tax forms & post payments to proper accounts
• Complete all tasks in a timely manner while meeting company standards

Skills

• Detail-oriented individuals
• Ability to provide face-to-face support
• Ability to answer incoming phone calls
• Ability to process tax forms and post payments to proper accounts
• Ability to complete all tasks in a timely manner while meeting company standards
• Bilingual (Spanish/English) can earn an extra 50 cents on top of base pay rate

Benefits

• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Travel Insurance
• Business casual work environment

Company Overview