[Remote] Customer Success & Billing Specialist

Note: The job is a remote job and is open to candidates in USA. Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish. The Customer Success & Billing Specialist provides technical assistance for software-related issues, manages billing processing, and ensures users can effectively utilize the Enrollware software.

Responsibilities

• Become a product expert in Enrollware’s software
• Respond to support tickets and phone calls in a timely manner
• Provide training and look for opportunities for customers to make better use of the software
• Assist in creating and updating current documentation
• Contribute to internal project process initiatives
• Respond to billing inquiries and follow up on outstanding balances

Skills

• Outstanding communication, organizational, and time management skills
• Experience supporting SaaS software applications
• Excellent oral and written communication skills
• Proven ability to research and solve customer issues
• Self-motivated and dependable in a remote work environment
• Experience with billing processes
• Experience with SaaS customer success
• Ability to clearly and professionally communicate in writing and verbally with co-workers and customers of all personality types

Company Overview