Customer Success Manager - DACH/Europe (m/f/d)
Posted 2026-05-06We are a fast-growing SaaS company with an international customer base serving in the fitness and leisure industry. Our mission is to deliver measurable value to our customers - from first implementation through to long-term, successful product adoption. As we scale our operations, we are looking for a dedicated Customer Success Manager for our DACH/Europe sub-team to maintain our high standards of service and retention.
The Customer Success Manager (CSM) is responsible for owning a portfolio of customers within the DACH/Europe region, ensuring their successful adoption, retention, and growth with our products. You act as a trusted advisor, guiding customers through their journey, understanding their business objectives, and driving value realization. You will operate within a scalable, KPI-driven structure, utilizing defined processes to optimize customer interactions.
We are a fast-growing SaaS company with an international customer base serving in the fitness and leisure industry. Our mission is to deliver measurable value to our customers - from first implementation through to long-term, successful product adoption. As we scale our operations, we are looking for a dedicated Customer Success Manager for our DACH/Europe sub-team to maintain our high standards of service and retention.
The Customer Success Manager (CSM) is responsible for owning a portfolio of customers within the DACH/Europe region, ensuring their successful adoption, retention, and growth with our products. You act as a trusted advisor, guiding customers through their journey, understanding their business objectives, and driving value realization. You will operate within a scalable, KPI-driven structure, utilizing defined processes to optimize customer interactions.
Your position in our team
Your profile
Experience & Skills
Bachelor's degree in Business, Marketing, or a related field.
2+ years of experience in Customer Success, Account Management, or a client-facing role, preferably in an international SaaS environment.
Proven ability to build and maintain strong customer relationships with operational and mid-level decision-makers.
Excellent communication, presentation, and problem-solving skills.
Familiarity with ERP systems, Payments, or the fitness/leisure industry is a plus.
Strong track record in leveraging data and KPI-driven management.
Language Skills
Native-level or business-fluent German and English (C1/C2) in spoken and written form.
Additional EU languages (especially Spanish or French) are a clear plus.
Personal Attributes
Entrepreneurial mindset, strong ownership, and outcome orientation.
High customer focus and empathy.
Strong change leadership skills; able to drive transformation while building trust.
Willingness to travel across DACH and occasionally beyond.
Your benefits with us