Customer Success Manager

Clientbook is a high-growth SaaS company focused on enhancing customer experiences in retail. They are seeking a Customer Success Manager to support nearly 1,000 retail locations by leading training, assisting with customer issues, and collaborating across teams to ensure customer satisfaction.

Responsibilities

• Lead training and onboarding calls to help customers get up and running successfully
• Jump in to assist with support tickets and customer issues as needed
• Partner with Product to surface customer feedback, bugs, and feature requests
• Collaborate with Marketing to contribute to training materials, content, and customer communications
• Proactively engage with customers to help them adopt features and drive value
• Identify opportunities for upsells and expansion, and support growth conversations
• Act as a bridge across teams, ensuring a seamless customer experience

Skills

• Hungry and motivated to grow professionally
• Adaptable and comfortable wearing multiple hats
• Strong communication skills, both written and verbal
• Naturally curious and eager to learn
• Comfortable working in a fast-paced, ever-changing environment
• Strong sense of ownership and accountability
• Experience in sales, retail, or SaaS is helpful, but not required

Benefits

• Additional earnings through a commission structure tied to upsells and account growth
• Hybrid Schedule
• In-office: Monday, Tuesday, Friday
• Work from home optional: Wednesday, Thursday
• High-growth SaaS company with real momentum
• Opportunity to learn across Customer Success, Product, Support, and Marketing
• Clear path for career growth and development
• Collaborative, energetic team environment
• Modern office with great perks and culture

Company Overview