Customer Success, Deployment & Operations

Kipsu is a growth stage technology company based in Minneapolis that partners with major hospitality and healthcare brands to enhance customer service through innovative technology. The Customer Success, Deployment & Operations role involves supporting client lifecycle operations, managing cross-functional communication, and improving processes to ensure efficient project management and successful customer onboarding.

Responsibilities

• Support ongoing account needs including customer updates and reporting while handling ad-hoc requests as they arise
• Serve as the connective tissue between Kipsu Support, Development, Product, and Account teams — triaging and managing inbound and outbound requests through internal and customer ticketing systems to ensure nothing falls through the cracks
• Provide process documentation and continuously identify opportunities to streamline workflows, improve documentation, and recommend process automation where applicable to increase team efficiency and scalability
• Track and manage deadlines across multiple concurrent tasks and client requests, keeping the Account Director informed on status, blockers, and progress
• Support customers and vendors through the full messaging setup and onboarding process to ensure a smooth and successful launch
• Generate and maintain recurring operational reports, perform data reconciliation, and respond to ad-hoc reporting requests to ensure accuracy and visibility across the account

Skills

• 1–3 years of experience in operations and/or project management; SaaS, hospitality or enterprise account environment a plus
• Highly detail-oriented with strong organizational skills — comfortable managing a high volume of tasks, requests, and competing deadlines simultaneously
• Familiarity with JIRA or similar ticketing/project management tools; ability to triage, prioritize, and track requests across multiple teams
• Familiarity with Salesforce, reporting and basic data reconciliation tasks
• Strong knowledge of spreadsheet functionality (MS Excel/Google Sheets)
• Clear, proactive communicator who can keep stakeholders aligned and escalate issues appropriately
• Resourceful problem-solver who works well in a cross-functional environment and takes ownership of follow-through

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K with a company match
• Unlimited/responsible vacation time
• Life insurance
• Flex spending account
• Commuter benefits

Company Overview